1. You need to train your restaurant staff immediately to no lie on non-sense issue.
2. Breakfast Hygiene
3. Cleanliness of in-room pillow especially the big grey one.
4. In-room amenities. If anything or all are on request, MUST inform it clearly.
5. Re-use in-room slippers : by your property level, you should not use re-use in-room slippers.
Furthermore, I would like to express my sincere appreciation for the exceptional service I received during my recent stay at your resort.
The level of professionalism, attentiveness, and genuine care exhibited by your staff members exceeded my expectations and made my experience truly memorable.
I would like to specifically recognize Khun Khae, who went above and beyond to ensure that my stay was comfortable and enjoyable.