Top rated hotels in Baltimore

Hyatt Regency Baltimore Inner Harbor
4/5106 Reviews
Overall experience was below par. From carpets that were in dire need of cleaning with obvious neglect, to the fact that ice machines on multiple floors were inoperable and even though I reported the 9th floor ice machine every day for our entire stay, it never functioned. With conference attendance in the 250-450 range daily it seriously impeded our ability to make meeting changes as there was not a single day where all 4 elevators functioned at the same time. On one morning session, I had to wait for 25 minutes to get an elevator to the top floor meeting space. I finally found a back way through the service elevator to get there. Totally unacceptable. I do expect this level of neglect in a flagship property. It was obvious that staff shortage was an issue as well. Finally the pricing in the hotel restaurant was totally out of line with outside establishments. Charging $12 for a bowl of oatmeal or $21 for a pancake breakfast is obscene. Totally underwhelmed by the experience.

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