Holiday Inn Express Baltimore-Downtown

They canceled our hotel because it was put on the wrong card , they didn’t even notify us that it was canceled . So we drove 3 hours and “they didn’t have a room” . The guy at the front desk was no help at all . We didn’t receive email or phone call to notify us .

We stayed here the night before a cruise out of Baltimore Harbor. The hotel is an old bank with plenty of character. We stayed here specifically for the park and ride option. The morning of our cruise a van picked us up and delivered us to the ship without an issue. The return from the cruise 8 days later was a different story. We called the number on the card given to us at the port. The company is 5th Avenue Transportation (AVOID!!!). We were told to go to the pickup area and it would be 30 minutes. After 45 minutes, we called again and were told that the driver left without us because we weren’t there. We were exactly where all pickups were waiting. We were told 20 minutes. After 25, we called again and were told that they were on the way… 20 minutes. At this point, I said to forget it, we’d call a ride share. The guy argued with me, saying that he had stopped and called out, “Holiday Inn!” This was a blatant lie. I told him never mind and we took a ride share to the hotel. Upon our return, we informed the unhelpful desk attendant what had happened and instead of apologizing, he got defensive and said that the driver went to pick us up. So, not a bad hotel and the park and ride option is ok, even if the lot is VERY tight. Just factor in the cost of a ride share back to the hotel after your trip- this will save time and aggravation.

I had a great time at the Holiday Inn Express hotel in Baltimore. The hotel is located downtown with not a lot of restaurants nearby. However, the hotel offers a shuttle to a nearby restaurant (Mo's Seafood) which was excellent! I also really appreciated the talents of French-speaking Abdou at the front desk. He was very pleasant to converse with: He was very knowledgeable of the local area and very polite in meeting our requests -- including extending our checkout time so that we could visit the local Edgar Allen Poe house. I wish him the best in his future endeavors!

Our room was large and newly decorated, which was nice, however there were stains on the couch and carpet which could have been steam cleaned properly. The breakfast was fresh and had good variety. The hotel is a little out of the way to the harbour (15 minutes walk), and some reviewers had mentioned feeling unsafe. We didn’t find it scary or shady, all the streets are well lit, and the foot traffic was just normal people going about their day. The Sunday farmers market was a pleasant find. Every night there were sirens and THAT could be heard through the windowpanes. If you’re a light sleeper, this would not be ideal.

I have brought groups (church teams serving and working in the city) to stay at this hotel for many years. It’s only a 10-15 casual walk to the Inner Harbor shopping waterfront area. The hotel staff is accommodating and helpful for any need. The rooms are spacious and newly renovated. You won’t find a better hotel for the money. I highly recommend.

Our family stayed at this hotel the night before our Royal Caribbean cruise. When we arrived to check in the clerk who greeted us was professional but not very friendly. We had reserved our room several weeks in advance and elected to park our car at the hotel during our cruise. The clerk didn't properly review our reservation and was going to charge us 15 dollars for parking until my wife alerted her that we had the parking package included with our reservation. Our room was in the basement of the building. It was spacious and accommodating but had a bit of a musty smell. A dehumidifier was running in the room, I am assuming to rid the room of dampness, and I had to empty it three times during our stay. That really wasn't a huge deal but seemed a bit odd to have to do while staying in a hotel room. The bathroom was surely in need of some repair as the wall paper was peeling off the wall in areas and the shower, which was not a step in type, leaked water all over the floor. Breakfast in the morning was average but the food was cold and not particularly available at all times due to a heavy crowd. The hotel is actually nice but certainly some improvements would lend customers to have a more enjoyable experience.

I like the renovation, great staff, safe place to stay, in the heart of the city, walking distance to the harbor, breakfast was great, the room was clean. Reasonable price. Great value. No issues at all, will definitely come back again soon.