Guest User
October 4, 2023
Unfortunately, no attention is paid to little details that would make the guests stays more enjoyable. Ex. -The person who received us at check in simply showed us to our room but shared no basic information about the site unless questioned specifically about each subject (when and where is breakfast served? are pool towels provided? Where is the pool? Do we need dinner reservations? Etc.) -Ambiance at dinner included bright white lights, no music, Italian only menus and slow service. The servers weren’t trained servers, so we needed to ask for our wine bottle to be opened 10min after it had been delivered to our table. The wine bottle was opened but not poured for us, etc. -We discovered via a sign at reception that the water wasn’t drinkable. Despite that we had to request and pay for bottled water. The fridge in the room was empty. -Only 1 roll of toilet paper was provided per day. We had to ask for an extra roll when we ran out. -Only 2 sample size shampoo paquets were provided per day, which was insufficient for 1 long hair wash. A bigger problem to be addressed is the plumbing, but that seems to be an island wide problem whereby a toilet needs to be flushed SEVERAL times before disposing of all the waste and A LOT of time has to go by before the shower runs hot. Furthermore, water pressure and temperature in the shower varied a lot within a 15 min span. It’s clearly a site with a lot of history. The staff was friendly and helpful, but attention to all the details could make a world of difference for the guests experience.