Ocean Square, Jl. Jenderal Sudirman, Balikpapan, East Kalimantan, 76113, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Swiss-Belhotel Balikpapan Guest Reviews
4.3/5
Very Good
110 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(110)
Positive reviews(107)
Reviews with photos/video(17)
Awesome stay(17)
Friendly owner(11)
Nice sea view(9)
Awesome rooms(8)
Convenient location(7)
Near shopping area(6)
Negative reviews(3)
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
44 review
3.5/5
Posted on Apr 3, 2024
Hotel location is good, in the city centre. This is my second time staying at this hotel and got a little disappointed as the hotel is wearing down.. bedsheets are old, towels are yellowish.
Response from Property: Dear our valued guest,Thank you for your review on us. We do apologize for the inconvenience event during your stay in Swiss-Belhotel Balikpapan. We are really appreciate your advices and critics so we can improve our quality of service and facilities. We have delivered your comment to our department concerned so we can find the solution. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
YIK SOON
Business Suite
Stayed in Aug 2024
Business travelers
46 review
3.0/5
Posted on Sep 16, 2024
Electricity cut off for 5times in a night, terrible.
Response from Property: Dear Mr Yik SoonThank you for your review on us. We do apologize for the inconvenience event during your stay in Swissbelhotel Balikpapan. We are really appreciate your critics and advices for better us in the future. We have conveyed your concerned to our internal department so we will find the solution for the issue. Once again, we do apologize for the inconvenience.Regards,Swiss-Belhotel Balikpapan
Lee
Deluxe Queen Room
Stayed in Feb 2024
Business travelers
5 review
3.0/5
Posted on Mar 19, 2024
Location - a long walk to the main road via a Balikpapan Ocean Square mall which is quite outdated and poorly maintained.
Room as well as the hotel in general needs upgrading as it is quite aged.
Response from Property: Dear our valued guest,Thank you for your review on us. We do apologize for any inconvenience event happen during your stay in Swiss-Belhotel Balikpapan. We have delivered your comment to our managemet about the building maintenance so we can find the solutions. We are really appreciate for your critics and advices so we can make improvement in service and facilities. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
Effendy S
Superior Deluxe Queen Room
Stayed in Jan 2024
Business travelers
9 review
4.0/5
Very Good
Posted on Feb 2, 2024
Overroll good
Response from Property: Dear our valued guest,Thank you for your review on us. We are glad that you have a good experience during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of service and facilities. We do hope we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Couples
49 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Very good place!
and also food was good
I like this place really
Response from Property: Dear our valued guest, Thank you for your review on us. We are glad that you have a wonderful experience during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of service and facilities. We do hope we can serve you better in the future. We are waiting for your next stay. Regards, Swiss-Belhotel Balikpapan
Aslam Kader
Deluxe Twin Room
Stayed in Feb 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Mar 18, 2023
Location was good. Next to a mall. Mall was pretty much empty tho. Room was okay as I stayed only for one night. Might have to give a little bit attention on the floor carpet. There's some strangr smell once you reach your floor. Breakfast option was good. Overall for the price I paid, it was a good choice for business travellers.
Response from Property: Dear Mr AslamThank you for giving your kind review to us. We apologize for the inconvenience event during your stay with us. Your comment about floor carpet and smell has already being delivered to the department concerned so we can make improvement. We do hope we can serve you better in the future. Regards, Swiss-Belhotel Balikpapan
Guest User
Deluxe Twin Room
Stayed in Jul 2023
Travel with friends
12 review
4.0/5
Very Good
Posted on Aug 29, 2023
Brief overnight stay. Everything was fine. The room was comfortable and spacious. The balcony and sea view was a bonus. Nice big shower in the bathroom but no hand towels. Wi-Fi was good but required a different log-in when outside the room.
In the common areas, the gym was good and pretty well equipped. The covered pool was a bit small and random. Unfortunately we had to skip breakfast as we had a very early flight to catch.
Response from Property: Dear our valued guest,Thank you for your review on us. We are glad that you have a wonderful experience during your stay in Swiss-Belhotel Balikpapan. For several things you have mentioned, we do apologize for the inconvenience event. Your critics have been delivered to the department concerned. We do hope we can give a better service in the future.Regards,Swiss-Belhotel Balikpapan
Anonymous User
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Jan 21, 2025
Nice and clean
Response from Property: Dear Valued Guest,Thank you for leaving your wonderful feedback! Costumer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience during stay with us. We apreciate your review and look forward welcoming you in the future. Best Regards, Jimmy CarterFront Office Manager.
Guest User
Superior Deluxe Queen Room
Stayed in Jul 2024
Business travelers
15 review
4.0/5
Very Good
Posted on Sep 8, 2024
everything is good
Response from Property: Dear Our valued guestThank you for your review on us. We are so glad that you got a wonderful experience during your stay in Swiss-Belhotel Balikpapan. We appreciate your critics and advices for our improvement in service and facilities. We do hope we can give better service in the future.Regards,Swiss-Belhotel Balikpapan
Guest User
Deluxe Queen Room
Stayed in Apr 2023
Other
1 review
2.2/5
Posted on May 5, 2023
I was lucky enough to be able to check in early at Swissbell hotel. However, despite requesting a room with a sea view, I was given a room with a view of an unsightly building. I have stayed at Swissbell numerous times before and have always enjoyed the sea views. On my latest trip, I decided to stay at Swissbell once again hoping for a sea view, but unfortunately, I did not get it. Consequently, my experience at Swissbell hotel was similar to staying at a 1-star hotel in the middle of the city.
Regarding the room condition, I believe it's time for the hotel management to replace the carpet as it emits a musty smell. Additionally, the air conditioner was leaking, causing water to seep down to the floor in front of the bathroom's door. I decided to extend my stay for one more night, but the cleaning service failed to show up to clean my room on the second day. I had to call the reception twice to get my room cleaned.
A 4-star hotel should demonstrate its quality through its service, ensuring customers have a pleasant stay.
Response from Property: Dear our valued guestThank you for giving us your review. We do apologize for any inconvenience event during your stay in Swiss-Belhotel Balikpapan. Regarding to your request for sea view, as for your information, all requests will be subject to availability. Thus, your request will be adjusted to our room availability. Otherwise, we do apologize for the inconvenience event. We hope we can make improvement in the term of service quality and facilities in the future.Regards,Swiss-Belhotel Balikpapan
VANAN
Superior Deluxe Twin Room
Stayed in Dec 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Good stay
Response from Property: Dear Mr. Vavan, Thank you for leaving your wonderful feedback! Costumer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience during stay with us. We apreciate your review and look forward welcoming you in the future. Best Regards, Jimmy Carter Front Office Manager
Anonymous User
Superior Deluxe Queen Room
Stayed in Jun 2023
Travel with friends
84 review
2.7/5
Posted on Jul 27, 2023
Bathroom towels smells awful. Blanket also smells awful too. π
Response from Property: Dear Our valued guestThank you for your review. We do apologize for your inconvenience event during your stay in Swiss-Belhotel Balikpapan. We are really appreciate for your critics and advices so we can improve our quality of services and facilities. We have already conveyed your review to our department concern so they can find a solution. We do hope we can give a better service in the future.Regards, Swiss-Belhotel Balikpapan
Hi.arja
Deluxe Queen Room
Stayed in Feb 2023
Business travelers
49 review
3.0/5
Posted on Mar 25, 2023
Room was oke, but breakfast taste was not delicious at all. Good for sleep not for foods
Response from Property: Dear Mr ArjaThank you for your kind review on us. We do apologize for any inconvenience event during your stay with us. Your critics have been delivered to our department concerned. We hope we can improve our quality of service and facilities. Meanwhile, we do hope we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan
Anonymous User
Superior Deluxe Queen Room
Stayed in Sep 2023
Couples
84 review
4.0/5
Very Good
Posted on Nov 14, 2023
Thanks, it was very great experience.
Response from Property: Dear our valued guest, Thank you for your review on us. We are glad that you got wonderful experience during your stay. We are really appreciate your critics and advices so we can improve our quality of service and facilities. We are waiting for your next stay. Thank you.Regards,Swiss-Belhotel Balikpapan
Nabila Atika Adzra
Deluxe Queen Room
Stayed in Dec 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 16, 2023
Amazing!!
Response from Property: Dear our valued guest, Thank you for giving us a review. We are really appreciate for your review, so we can improve our quality of service and facilities. We thank you for sharing the photo with us. We hope we can serve you better in the future. Regards, Swiss-Belhotel Balikpapan