Hotels Near Akbar aquatic design in Balikpapan

The hotel is relatively old, but I like the lobby and the room which are spacious. The location is also serene, which makes a good hotel to rest for the evening. It's a good hotel for business people since there are plenty of area in the lobby to carry on business discussion.

In short, if you are thinking about staying here don’t. It’s not clean, badly maintained and inaccurately represented. The dining facilities associated with the apartments offer the slowest of service. 1.5 hours to deliver a grilled salmon dish. 20 minutes for a coffee. The bill was someone else’s. Took 25 minutes to sort out which was mine. Chaos. When we checked out they argued about refunding deposit. And took 40 minutes of Walkin talkie chat and rapid walking off and back to do it.

We had an order via Travel Agent for three nights but due to the guest being affected by Covid our guest had to leave the hotel early. In this case, we ask to hotel that the remaining nights can be canceled without a penalty fee, but the hotel is very uncooperative and for the three nights are still subject to a penalty fee. It's really a pity even though we have a lot of official trips in Balikpapan and we will not use this hotel again for our business purposes.

Brief overnight stay. Everything was fine. The room was comfortable and spacious. The balcony and sea view was a bonus. Nice big shower in the bathroom but no hand towels. Wi-Fi was good but required a different log-in when outside the room. In the common areas, the gym was good and pretty well equipped. The covered pool was a bit small and random. Unfortunately we had to skip breakfast as we had a very early flight to catch.

When this hotel is fully opened it will be a really good place to stay if you want to relax and have the convenience of the shopping mall and nearby entertainment. I had booked this because of the pool and spa, but unfortunately, their opening had been delayed (hence the four rather than five stars). This was a huge disappointment - but I have to say a huge thank you to the duty manager, Erik, who made a point of finding me and introducing himself after hearing about my dismay regarding the swimming pool. His assistance and alternative recommendations more than made up for my initial disappointment and I enjoyed my stay there. It is clear he is passionate about his job and ensuring guests have a good experience. From the moment I arrived, I was given a warm welcome and all the staff were incredibly friendly and went out of their way to help with questions and requests. The rooms are comfortable and very clean. I had a sea view but couldn't actually sit out on the balcony which was tiny. I thought the breakfast offer pretty good - unlike some of the earlier reviews - and I enjoyed relaxing in the Lobby area for tasty dinners. It's early days still but this hotel has so much potential and I wish Erik and his staff the very best. (The water park pool WAS open but full of families and not conducive to relaxing - very few sun loungers).

We booked a family room for few days trip, and unfortunately, we didn't have the best experience at the hotel. Service: (+) Firstly, I'd like to acknowledge the kind front office for helping us getting an early check in (1 hour earlier though). (-) The second day we had our room cleaned, when we came into our room, the latch lock stucked the door, so anyone would easily open the door without access card! Fortunately there were nothing missing, we immediately called a complain but no further response or apologize from the hotel. Room: We got an (approx. 40m2) apartment-like unit consisting of 2 rather small bedrooms. Since we were with little kids, so it didn't bother us, but the unit might be cramped for family with bigger kids. (+) Plus point here is we got a small pantry, but no room service menu etc like hotels in general, pretty much felt like renting a daily apartment unit. (-) There were lots of hair on bathroom drain when we enter the room. The worst part is: there were RATS (or unknown animals?) in the ceiling of our unit!! They were very noisy running around every night, made me feel anxious and woke me up few times during my sleep. Facilities: (+) The breakfast was decent though, there were quite various menu, the restaurant was clean and well designed as well. (-) When I was about to take my kids to swim, we witnessed a rat running into the pool drain. The pool wasn't very clean as well, so I immediately called off the plan. The best thing about the hotel is it is located within the same building with Pentacity Mall. For such experiences I had during my stay, I'm most likely not going to stay for the second time.

Location is wonderful. But little dirty and too much noisy. I can hear clearly the outside store music sound until late time and traffic sound also. For the more, The room was not soundproofed at all, so I could hear sounds from the room next door and the hallway very clearly.

nice trip,good looking city,comfortable and privacy never forget that bussines trip,i ll try to recommended this if i will take the solo trip or holiday with my family.i thing this hotel.i think the atmosphere of this hotel will come back to life if the ongoing conditions are running normally

Room is clean, but hot water is not working properly ( has been checked with engineering but still not working properly) need to follow up for those things, Breakfast no taste for all kind of food ( only chicken porridge very tasty) Pasta hard, order omelete but waiting for 30 minutes, main course fish very hard and no tasted All day dining ( order for Pinnacolada but look like pineapple juice only) F&B need to improved for this issues Pool water ( green colour) need to treatment very well Thank you

This is probably the best hotel in Balikpapan. The room is clean and comfortable. All the staffs are polite and professional from the front desk to the F&B department. The room service menu could be improve further but I love my Ayam Penyet and Soto Soup. Excellent food. Bfast buffet spread was also very good. Thanks to Karen and Inka for always making sure that all our needs are met. We will be back again soon.