Bee LIng Pauline
June 27, 2024
Had a 6D5N stay at Courtyard on the ground level. The room given was located close to both swimming pools (Courtyard and Marriot Vacation Club). Breakfast was plentiful though there were times when there was a shortage of cups for coffee and had to wait or order with staff. Unfortunately, during the first night, since we were staying on the ground floor, we kept hearing knocking, dragging of items across the floor, above us from early morning till 5 plus am. It made our sleep very uncomfortable and having flown in on that day itself, and due to the lack of sleep, we felt quite tired the very next day. We made an immediate feedback to the Okin. Noise persisted on 2nd night. Thankfully, the following nights were bearable. Suggestion that Courtyard management should consider placing a carpet to minimise the noise level.
Special thanks to Okin who handled the situation professionally after we feedback about the noises. Okin personally checked in on us daily to ensure everything was good. Others not forgotten were Bagus (who taught us how to make a bracelet and played the ball game near the pool bar), Kezia and Yuli (at pool bar). Everyone serving there always has a smile on their faces and it made our stay at Courtyard a wonderful and enjoyable experience.