Guest User
June 9, 2024
The hotel is behind a Warung Makan Kedaton (Balinese local restaurant). The entrance of the hotel was so smelly! We requested a quiet family room, but we were given an upstairs family room which was next to the main road and next door playing band music throughout the night (up to 11pm). We couldn’t sleep due to the loud and constant noise from the traffic and the loud band music. When we wanted to change the room, first they refused to do it. The owner of this place (I Made Mardika) was so rude, and unprofessional and made racial comments during the telephone conversation. We have been traveling all over the world and never had this kind of unpleasant experience! The sales manager Ninit was not customer oriented. Finally, we managed to change the room (after wasting a half-day battle) to a quieter deluxe room which is cheaper than the family room. (Please note, no refund was offered or provided.) In our room water was leaking from the AC all the time; we could not use it. We have requested a repair, but their Engineers could not even fix it. The kettle wall socket was not installed properly and possible electrocution. We were given an old model Hair dryer which did not blow hot air. Upon our request only they provided an old model iron for a few hours to use it. The ironing board was so low, so we had to bend down and use it. We were told that they don’t provide milk or creamer to the rooms for tea and coffee. The only positive thing is that some of the Staff are very helpful and tried their best. This place is not even a 2-star hotel! We will never stay here again! This hotel is so much worse than what you will see in the pictures on their website.