Suarapura Resort & Spa

The hotel impresses with impeccable service, strategically located for scenic views and easy excursions. Guests appreciate the high cleanliness standards and comfort of the spacious rooms.

My stay at Bali Suarapura Resort and Spa was absolutely dreadful. This hotel does not deserve an 8.7 rating; it should be closer to a 3.0. Here’s why: **Hygiene and Rooms:** Upon arrival, we were immediately faced with a shocking discovery: the towels were stained and smelled terrible. I have never seen such dirty towels in any hotel. Every day, we had to remove at least 30 insects from our bed, without exaggeration. These bed bugs or whatever they were, were everywhere. The bathroom was also full of insects. **Sleep Comfort:** The bed was so bad that after four nights, I almost ended up with a herniated disc. The mattress was of such poor quality that I woke up with back pain every morning. After the first night, I already wanted to leave, especially after seeing all those creatures throughout the room. **Facilities:** The hotel has a very limited supply of hot water; after four minutes, it turns ice-cold. Two people cannot shower one after the other. The hotel is also incredibly noisy; I could literally hear everything the neighbors were saying. The breakfast was laughable: two boiled eggs with a slice of bread. After the first day, I didn’t bother getting up for breakfast anymore because it was just too pathetic. **Swimming Pool:** The pool was also unusable. There were dozens of insects swimming in it, so I didn’t get to swim a single day. All in all, I absolutely do not understand how this hotel has an 8.7 rating. My stay was a complete nightmare, and I would not recommend this hotel to anyone. It deserves a realistic rating of 3.0, and even that is generous.

Jungle view rooms do not have a jungle view like pictures the property provided. I complained to the manager and he answered "different position, different view" which means you are very unlikely to get the room on the pictures. The property offered me to upgrade(?) to a CHEAPER room with a rice field view without an extra charge. The problem was that the rice was just harvested and there was nothing but muds. This property should not post wrong pictures to allure people. They are lying with pictures. When I pointed out that the actual room is different from the pictures, they rather insulted me and refused to do anything. Once they collected my money, no service and no refund were provided. After all, I was robbed by a bandit, which is called Suarapura Resort and Spa, in a jungle. I would not come back to Indonesia again.