Grand Kuta Hotel and Residence Reviews

It was close to my tattoo studio, at the check in they make you sign a form with stupid fines, on that form there is also a notification, that you have to pay extra if you leave some dirt from tattoos on the bed sheet. I tried to speak to four different people at reception (2 of them couldn’t understand me at all) and everyone said it’s going to be fine. No one could give me a number. At the day of the checkout, they wanted to charge me 120 AUD for some ink on the sheets. They wanted it cash and they said that it has to be replaced. I showed them, that you can get rid of that with one or two hot washes. We argued a lot and I had a friend nearby who could speak Indonesian. In the end I gave them 100.000 and left, I was very annoyed of that service.

Very easy booking, good service hotel,

Good hotel for short stay

Calm and quiet hotel

Hygiene: Not clean, the bathroom is dirty, the shower curtain, and the corners of the walls are full of stains. The service was excellent

Not according to expectations, service was a bit disappointing

The room was out of date and very average (get what you pay for though.) The people living above seem to enjoy rearranging furniture every day and night. The closest pool is only filled about a quater full which isnt nice. Breakfast is very limited and multiple days we had to order as there was no buffet. They dont do vegan options either. However the staff are hard working and very polite and helpful. Budi from the tour desk is amazing super helpful and will take you anywhere you want to go.

Pros Near restaurants and shopping galleries Cons Booked an airbnb unit in this hotel. The accommodation was not properly maintained. AC not working well. Room is hot. No microwave oven for heating the food. Drinking water is available for a fee.

Good showers. Good beds. Good food. Good cocktails.

Stayed here in the family room with my two daughters 10&12. The room smelled smokey when we first entered which didn’t last as i aired it out. Room was a little rundown and needs some attention, beds were fine and view of pool was fine. We had trouble with the tv and air con which the staff did fix. Room cleaning was only done when requested not daily. 2/3 pools were usable and quite good the kids liked the swimming although 6pm close is early i would think 9pm would be better. Didn’t eat in the restaurant so cant judge that. It was affordable for a 3 bedroom apartment so not complaints there. The power points were a bit dodgy mainly due to the connection I would probably stay again, the staff were very friendly and helpful

Loves the property and the staff

We booked the three-bedroom suite at a fantastic price. Didn't try the food here so can't comment on that. While the exterior and hotel lobby looked great, the suite was a disappointment: the bathroom mirrors were tarnished, there were stains on the bedsheets and towels, the Wi-Fi was patchy. But things did work: doors could be locked, the ACs did their job, the showers and WCs worked well. The TV in the living area worked fine but the one in the master bedroom refused to switch on. There were other guests but we never heard them nor any traffic from the nearby main road. We had good sleep. We didn't spend much time in the room so we didn't report any of these to the staff. The staff were friendly and helpful.

The best description to this hotel is perfection, from the very beginning of check in process, during the stay, foods and all are perfect. It is clean, modern, staff very friendly too. And the hansik restaurant is also very good, they serve best korean food on the island

Very uncomfortable bed rooms very old and dirty the restaurant was very accommodating to westerners but the staff tried and were very friendly.