Tamantara Suites & Villa

The accommodation boasts clean, spacious rooms in a peaceful location near Ubud's center. Guests appreciate the friendly staff, quality breakfast, and comfortable beds, creating a relaxed atmosphere.

In over ten trips to Bali, this was by far the worst experience we have ever had. We booked 4 nights and paid upfront, which in retrospect was a terrible mistake as we stayed for 12 hours and subsequently lost $1800 Australian dollars when they refused to refund any portion whatsoever. This was despite the primary reason for leaving early relating to a child nearly suffering a scalding injury related to their substandard plumbing which was allowing boiling water surges randomly. In addition when we arrived in quickly became apparent that the website completely lies about the presence of an onsite restaurant - there is NO dinner service as advertised, and there appears to be 2 tables with seats in a dingy lobby only. The room smelled of mold, was infested with mosquitos. It is also not near the main ***** and there was no solution catering for guests who might have trouble walking to the central ***** (eg with young children); which is an issue given how hard it is with traffic to get around Ubud. For the price they are charging - over $400 AUD a night, there is no luxury or real service to speak of at all. When we respectfully asked for at least a partial refund due to being very upset our child narrowly avoiding a burn we were flatly refused throughout, despite there being a safety issue, hiding behind we could have asked for another room - the staff never offered this as an option at the time of us raising the complaint, but frankly after your child has nearly been seriously injured on a property you aren't keen to stay. In any other property I have stayed in Bali this would have been resolved with grace and good understanding - this place just ripped us off with not a second thought. DISGUSTING.