Kenran Resort Ubud by Soscomma

Guests praise the comfortable rooms with scenic balconies and natural surroundings. They appreciate the attentive staff, amenities like the spa and pool, and bike rental service.

We spent a few lovely nights in this hotel. We loved their facilities. The room was very spacious, clean and the hotel is situated in a very peaceful place however very remote. Very relaxing retreat, their spa is also amazing and we liked the food especially the breakfast.

We decided to stay at Kenran for 1 night after reading a mix of negative and positive reviews about this hotel. Our rooms are very spacious and nice with a lovely jungle view. Our a la carte breakfast was good. The staff are very nice and friendly. Surrounding views were amazing and truly authentic to Ubud nature. For our stay purpose and the price we paid, it's value for money. The hotel should have been rated a 5-star review for our stay if the following did not happen. First, in one of our parents' rooms, one body pillow was very smelly, which indicates it has not been washed or changed from previous guests. This unhygiene is unacceptable for a 5-star hotel. Second, on check-out date, we must walk up the 45 degree hill from our room to reception due to all 3 buggy cars running out of battery at 10am !?. Luckily, our old parents were able to use the last battery juice to get to the reception, while half of us weren't. This situation was truly embarrassing for such a hotel to let their guests, especially if they were children and the elderly to walk in an unsafe, wet, slippery, and high slope driveway. Staff was apologetic for the incident, but the situation could have been avoided if they had made sure all buggy cars were fully charged during the night before. We would like to stay at this place if the situations above were addressed properly.