Lovina Beach Club & Resort

It is my third time back to this hotel..my kid always love this place. Many activities,such swim ,relax watching sunset and seeing dolphin with small boat

The resort environment is beautiful. But the bedroom is not well maintained. The air con is leaking when I check in. But they responded fast to check it. The toilet also had awful smells when I got in. I had to call room service to clean the toilet again. The bathroom is very old and the tiles are all yellowish. Their ceiling was leaking again the next day before I check out. The bed is big enough for 2 adults and 2 young kids though. Service is good but need to improve in cleanliness and rooms condition.

Disappointing Experience with Reservation Mix-Up and Poor Service I recently had a rather frustrating experience at Lovina Beach Club & Resort, which has left me quite disappointed. Initially, I had an issue with the booking dates due to an error on my part, which I admit, but the situation that unfolded was mishandled by both the hotel and Trip.com. Upon realizing the error, I immediately reached out to the hotel, who directed me to contact Trip.com as the booking was made through them and was prepaid. According to Trip.com's policy, changes could be made if the hotel agreed, so I contacted the hotel again. The hotel staff stated they needed to receive an email from Trip.com to proceed with any changes. I decided to rebook the correct dates through Trip.com while still waiting for the situation with the wrong dates to be resolved, trusting that the matter would be handled efficiently given the circumstances and my continued patronage. Throughout our stay, my partner and I supported the hotel further by dining in and using their facilities extensively. Before checking out, I was informed by the hotel staff that they were still sorting things out but needed to discuss with their manager, who was not available at the time. To my dismay, I received an email from Trip.com stating that the hotel did not agree to cancel the initial booking, therefore denying any refund. This was particularly upsetting after the additional expenses we incurred at the hotel during our stay. This lack of flexibility and poor customer service are concerning. It feels as if the hotel did not value our patronage or the efforts we made to rectify the situation. The handling of this issue was not only unprofessional but also appeared greedy, as they were unwilling to offer a resolution despite the considerable amount spent during our stay. I cannot recommend Lovina Beach Club & Resort based on this experience. For those seeking accommodation where customer service and understanding are priorities, it might be best to consider other options.