Guest User
August 26, 2023
Overbooking carried out by the establishment. They warned me 12 hours before arrival that I had to cancel and that I would not be refunded, did not want to cancel my reservation and told me that finally it was good we had our room. Room not at all corresponding to what was offered, poor quality for the price paid, no friendliness or apology from the establishment staff. No reduction or commercial gesture was made. No privacy in the room, access via the dining and reception room. Overlooking from the entrance path to the residence. Impossible to pay by credit card apparently, to try and then after inserting the card and the pin, the person tore the card from the machine and did not want to print the ticket for us, supposedly we will not be debit. We had to go and withdraw cash at the nearest A** 7 minutes by scooter (and not 5 minutes on foot as indicated) fortunately, given that we had a plane to catch, they offered to take us for free to scooter to the a**, it would have been a shame to pay for the scooter ride anyway.
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