Mandapa, a Ritz-Carlton Reserve

Overall, our stay was truly outstanding. Entering the hotel through a rather inconspicuous narrow alley, it opens up into a surprisingly grand and beautiful space, offering a delightful sense of contrast. Everything from the service to the facilities and dining was exceptional. We booked rafting through the hotel, which was a bit pricier than external options. However, it was a private boat with a flexible departure time, and we were dropped off directly at the hotel entrance after the trip, making for an excellent overall experience. For breakfast, I finally got to try the famous 'Dirty Duck' rice, which I had missed on a previous occasion. The quality of the à la carte menu items was also very high. The gym was well-equipped with advanced facilities and even offered a variety of complimentary snacks, protein bars, and sports drinks, making for an excellent workout experience. However, there were a few minor points that could be improved. There were slightly too few wall sockets in the room, and one was broken, which was a bit inconvenient given the number of personal electronic devices we had. The TV screen mirroring function wasn't very convenient to use. The last shuttle back from Ubud was at 6:20 PM; I would suggest adding a later evening shuttle service. Lastly, there seemed to be only one Chinese-speaking butler, and they often appeared stretched thin.

Facilities: This luxury jungle retreat in Ubud truly feels like a secluded paradise. It's exceptionally clean and comfortable, while beautifully preserving the unique charm of the local tropical rainforest. Cleanliness: Spotless and impeccable, significantly cleaner than other hotels we've experienced. Service: The service was incredibly thoughtful and attentive to detail. We had a very late arrival due to delays that day, and they generously offered complimentary Mie Goreng and grilled prawns. They also proactively arranged a late check-out for us without us even asking. Ambiance: Nestled in a rice paddy valley along the Ayung River, it's quintessentially Ubud. The interior decor also tastefully incorporates local religious motifs.

For our second hotel in Bali, we chose Mandapa Ritz, and it was a truly unforgettable experience. The views are stunning, the design is incredibly thoughtful, and every corner of the property feels exquisite. The service, in particular, was exceptional; all the staff members were incredibly professional and genuinely warm. It was my husband's birthday during our visit, and the hotel thoughtfully arranged birthday decorations in our room. They even organized a surprise birthday song during breakfast, which truly put a perfect end to our trip. Additionally, the food was consistently delicious, from breakfast to the other restaurants on the property. Mandapa Ritz is clearly a hotel that goes above and beyond for its guests. Our entire family loved it, and we would enthusiastically recommend it to all our friends!

Honestly, this place was genuinely great. The hotel itself is huge, and our room was spotlessly clean. What's more, it even had an extra living room, making it ideal for groups or families traveling together – plenty of space! The location in Ubud is also excellent. I'd definitely consider staying here again on my next trip. It's absolutely worth the price.