Mercure Bali Nusa Dua

Arrive at night, receptionist mirah was very friendly But she didn’t give me good room, the curtain doesn’t work, cant be open and can’t close. ❎The cleaning service was very bad, mop the room and very very wet floor and dirty, also I saw birthday cake plate outside not being pick up for 2 days. ❎The swimming pool bed was a bit disgusting,🤮 And the pool very dirty un maintained ❎the road to the loby is far and the buggy only go every 30 minutes and stop at 7pm so have to walk with kids to the road ✨The gym is clean and good condition ✨ my kids enjoy the electric motorbike

Don’t stay at this hotel. Terrible services. Dirty. Unfriendly manager. They open my room without my consent and leave my room open. When I complained about this terrible accident, they blame me instead of offering me any solution. If you have any trouble they gonna blame you instead offering you a solution

The location and amenities of the hotel is good. The service is average and a bit slow. When you need something, like flat iron, it is most of the time not available. The sound proofing of the room is not good, its quite noisy. We've stayed here for 9 nights at 4th floor and 2nd floor. The staff are friendly and approachable.

Location - Good. Lobby - Stained and very old furnitures. Rooms - Just ok, but strange toilet layout. Wash basin is inside the room look horrible. Shower and WC is separate. AC not cooling enough. Breakfast - Just ok, with very limited choices. Swimming Pool - Good. Stayed 3 nights, and won't even consider for next Bali trip. They need measure upgrade to their lobby and rooms, specially toilet and basin.

The furniture and fixtures are old and worn out.. The air-con was leaking every day even after fixing it ..

For a Mercure Hotel, one could easily expect some more, but all in all it was a very good stay, with gym and pool being excellent. Overall, rooms are the only disappointment but are nonetheless fine. Breakfast is varied and fine.