Takua Thung Hotels with Balcony

"Dear Management team I am writing to share my disappointment regarding my recent stay at your hotel. Unfortunately, this visit was not a pleasant experience compared to my previous stays, where I had received clean rooms and excellent service from your staff. On the day of check-in, I made a same-day booking for a double bed room. I understand that availability might be limited for last-minute reservations. Upon arrival, the male staff at the front desk informed me that only a twin-bed room was available that night and asked if that was acceptable. I agreed without any issue and was given Room 558. Another staff member escorted me to the room. After dropping off my luggage, I went out for a walk by the beach and did not inspect the room thoroughly. When I returned and looked for drinking water, I could not find any. I called the front desk to ask if complimentary drinking water was provided. The staff confirmed it was, and said it should be near the closet—but after checking again, there was clearly no water in the room. I also noticed that the room was not clean. There were pine needles on the table, and even termites in several spots. It gave the impression that the room was not ready for guests. When I informed the front desk, they explained that the room was a ”spare room” used for last-minute bookings. I found this quite unacceptable. If the room is not in a proper condition to be sold, it should not be assigned to any guest. I then requested a room change. Initially, I was told the hotel was fully booked. I insisted again, asking if truly there were no other available rooms. After a short wait, the staff informed me that Room 552 was available—also a twin-bed room. I agreed to take a look. When I was taken to Room 552, I found that it actually had a double bed (not twin as I was told) and was slightly cleaner than the previous room. I told the housekeeper I would like to move to this room. After the move, no one from the front desk contacted me to apologize or follow up about the issue. The only gesture I received was from the housekeeper who brought the new room key along with a voucher for one complimentary of drink . I chose not to make a fuss further as I did not want to waste my time during what was supposed to be a relaxing stay. I hope you take this feedback seriously to improve the quality of room maintenance and the service provided by your team, especially in handling complaints and ensuring guest satisfaction. Best regards Chenglai"

"I really enjoyed my stay here as I am a lover of nature and peace and quiet. The bungalow was spacious with a lovely balcony and outdoor shower. It was fun to feed the fish everyday. The breakfast was amazing, so full I skipped lunch some days. The hosts were super kind and helpful. I have already recommended here to many friends and I would love to return one day. It's also a 5 minute bicycle ride to a beautiful sunset beach."

"If you're looking for privacy and a secluded villa nestled amidst lush greenery, this is the perfect spot. The service is superb. Just a heads-up: there's nothing else within walking distance apart from the hotel itself, so keep that in mind."

"We were planning to drive to Phuket from Surat Thani and chose to stay here overnight and go to Phuket the next morning. Accommodation is great with elegant design and high quality amenities. No fridge in room but you can use the fridge in the common area. Had a great night's sleep. Couldn't have asked for more. There are some eateries just next to it too. 10/10"

"in general, if fruits and massages are not followed, then the place is super the prices in the restaurant are reasonable, the place itself is very beautiful"

"ห้องพักดี สะอาด เตียงนุ่มนอนสะบายมาก ไม่ไกลจากเส้นทางหลัก แถมราคาไม่แพงมาก ของกินหาง่ายไม่ไกลจากโรงแรม พนักงานบริการดีด้วยจร้า"

"Convenient location, there is a large parking space in front of the hotel, the room is large and clean, the pool is hygienic, the price is very cheap, but the breakfast can be richer, it will be better"

"Amazing hotel, great location. Hotspring and pool outstanding. Restaurants could do with a bit more variety in food. For a five star hotel serving beer in cans....mhaw. Some rooms could do with a bit of maintenance especially air conditioners."

"The place was amazing! Great views, good amenities, spacious. Food was good albeit not much choice - but worth for the 24/7 view. Sunset and sunrise was amazing!"

"Everything was perfect and met expectations: view, comfort in the room, service. There was only one problem: the road to the hotel was not marked on the map, so there were problems with taxis."