Marriott Hotels in Baku

I stayed at a corner suite with incredible view of city and sea. Hotel has several restaurants, bars and a spa. One thing is missing at this hotel which is service level. Im not completely sure if its locals attitude or training but most employees need serious work to match the hotel status. Front Desk in general are the most well trained team, however I went to the main restaurant once and it was horrible from the receptionist to the working team. Another disaster team serves at Bar19. Hostess nor bartender had no clue what screw driver cocktail was and didn’t bother to even google it!!! Bar team seamed completely clueless and lost. Spa receptionist is very unprofessional she just wants you to cancel instead of selling packages! Hotel itself is iconic property but it lacks vibe and class. I hope it will only gets better next time I visit Baku.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Accommodations: The Courtyard hotel offers modern and comfortable accommodations that are perfect for both business and leisure travelers. The rooms are spacious, well-appointed, and designed with guest comfort in mind. Excellent Service: The staff at the Courtyard hotel are friendly, attentive, and always willing to go the extra mile to ensure guests have a wonderful stay. From the front desk to the housekeeping staff, everyone is dedicated to providing exceptional service. The hotel has a convenient location, with many shops like bravo supermarkets, pharmacy and restaurants nearby. Business-Friendly Features: The Courtyard hotel is an excellent choice for business travelers, with features like a business center and free Wi-Fi throughout the hotel. The rooms are also equipped with a work desk and ergonomic chair, making it easy to stay productive while on the road. Cleanliness: The hotel is very clean and well-maintained, with housekeeping staff who take great care to ensure that every room is spotless. Guests can enjoy a comfortable and hygienic stay at the Courtyard hotel. Overall, the Courtyard hotel is an excellent choice for travelers who want modern, comfortable accommodations with great amenities and exceptional service.

Great location, varied breakfast, large room for average money

This is my 3rd visit to Baku because its a beautiful and vibrant city with many touristic places to visit.Especially the Azeri people are very cordeal and receptive.I think this is one of the safest cities of the world.The hotels are cheap and quote effordable.The transport system is superb one doesn't have to hire a taxi because it's metro network is widely spreader and cheap.

It's a great place. Good treatment at check-in. Although there were minor delays in the food, the attitude and service were excellent. The hotel price is one of the most ideal among other hotels in the country. I recommend it to those traveling with their families.

Small, cozy hotel in the old town. Located at the back of the street, in the courtyard, so the rooms are quiet. You can't hear cars or people. Metro 3 minutes walk. The room was deluxe, clean and spacious. Everything is there for a comfortable stay. Elevator . Breakfast is included, each is served on a tray. No choice. I advise you to pay only upon arrival. We were paid by the locals through Booking from their card and at the reception they could not find the payment. Receptionists for the work score two. Zero information and attention. And so the hotel is very worthy for its price in the city center. A small, cozy hotel in the old town. Located at the back of the street, in the courtyard, so the rooms are quiet. You can't hear cars or people. Metro 3 minutes walk. The room was deluxe, clean and spacious. Everything is there for a comfortable stay. Elevator . Breakfast is included, each is served on a tray. No choice. I advise you to pay only upon arrival. We were paid by the locals through Booking from their card and at the reception they could not find the payment. Receptionists for the work score two. Zero information and attention. And so the hotel is very worthy for its price in the city center.

It can be said that Baku is the most cost-effective international hotel, from the front desk to the room service are very intimate. As for the room size, it is a hotel near the old town. In addition, if it is from the airport, it is recommended to book a taxi from the hotel, the price is conscience, much better than looking for a car.

Our stay at the Holiday Inn Baku was very comfortable.The Staff was warm and helpful. The Location is excellent. The Breakfast was sumptuous and the timings relaxed. One member of the Staff at breakfast took it on himself to remind us to come early, everyday. On a lighter note ! No complaints, we were always served well. The Rooms are large and well appointed, it was important for us as it was an 8 days stay. I would strongly recommend this Hotel for Stay in Baku.