Sapphire Bayil Hotel Reviews

We arrived at the hotel at 3 a.m., on Ostrovok we paid for a room with a double bed and a balcony (there was a separate price for a room with a balcony), and breakfast was also offered. When we arrived, we were checked into a room, but there was no balcony. I went to the reception and said that I paid for a room with a balcony. At the reception they changed my room (not without controversy), but the new room had 2 single beds. This did not suit me and I showed the reservation in which a room with a double bed and a balcony was booked. I was told at 3 am that we couldn’t change because there were no rooms with a double bed. Then I asked them to move them, but one of the beds was broken and it was impossible to move it. We were told that by 10 am they would prepare the room, but by 10 am, of course, no one knew about the problem in principle. I once again explained the situation to the new person, this time they told me that it would be ready by 1 pm. It wasn’t ready by one o’clock either. And I had to explain the situation again to a new employee. He told us that there were no available rooms. And then, of course, I asked the senior manager, and yet the number I needed was found. By the evening of the next day we were checked into our room. We changed 3 rooms, all of them had dirt and dust, there was mold in the shower. We carried our things from room to room ourselves, constantly packing our suitcases. The breakfasts must be said to be good. In principle, the style of the hotel is not bad, although artificial dusty flowers are a nightmare for this hotel. The service at the reception is not very good because they don’t care much about you, basically like they don’t care about the dust throughout the hotel. There were dirty dishes in the hotel corridors for 2 days (apparently from someone's breakfast in the room). The double bed that I barely managed to get was not quite a double bed, it’s 2 mattresses of a single bed on which it’s impossible to sleep, the fact that the bed is also kind of strange and broken is a separate conversation. The white tiles were all yellow. Now about the Wfii network this is a separate topic, it’s stupid to talk on the phone, it’s impossible to work, it’s all terrible. The hotel is positioned as 5 stars, but they are still very far from 5 stars.