Austin Hotel Baku

Good location is a plus point, it’s a decent hotel for the price being paid. Downside is that it has no lift and the reception is on 2nd floor. Average breakfast but is manageable for Vegetarians Standard room has no balcony or city view. It’s an internal window with no view whatsoever.

Super

Our Flight got cancelled due to visa issues, we went to a different hotel called MAAJID HOTEL in old city, Before yesterday we were here for 5 nights, after spending one night in maajid hotel we missed the amenities & luxuries we had in this hotel so early morning we decided to come back to AUSTIN HOTEL BAKU again because its in the heart of baku , every time whether its day or night you look outside the window, you see the world alive in nice dresses & good moods, i would say its the HILTON HOTEL OF VEGAS in Baku. No scam at all but please book this hotel only through trip.com because trip.com get you half price, i came here personally to check the price for a room , they quoted me a $100 night which is reasonable but i opened trip.com app & found the same room price in just $50 a night then i try to book & its done in just 1 minute. No Scam No overcharge Very friendly staff Staff is so good like they talk to you like they are your family members. I am very impressed, i will visit this hotel again & again & again but only through trip.com

Our stay at Austin hotel was not at all what I expected it to be. I will write in points to keep the review short and to the point: -The only positive is the location, it's located on Nizami street. -Hotel not suitable for elderly or handicapped people because there is no elevator and you have to climb 2 flights to stairs to reach the reception. Most of the time there's no staff to greet you as you enter the hotel. -No room service -Very restricted breakfast menu -The staff will start packing the breakfast food as soon as clock ticks 10:00 am. We faced this on one day when we came for breakfast late, by 9.30 am and we were not done eating, as were some other hotel guests, when the staff came in and started taking away the food from the buffet counter. I can understand having a strict deadline and not letting people have breakfast past the deadline, but that is why they closed the doors at 10am, why would you take away the food when people are already inside still eating? -The young guy at the reception was rude and when we confronted him about it he said it was a misunderstanding. I can go into the details but that would just make this review a big article. -The room was smelly and the air conditioning was bad. Will not recommend this hotel at all.

I stayed at this hotel for 4 days and 3 nights, I had booked a Deluxe room on the 1st floor (reception floor but felt like 2nd floor). The hotel has an amazing location right at the center of Nizami street and makes it very easy to walk to Baku Boulevard and İçərişəhər (old city) . There are plenty of restaurants, ATM, markets (grocery store) and other stores nearby. You get an amazing night view from their balcony (more like a window for my deluxe room) of the golden Nizami street. The room was spacious and the bathroom was clean but the housekeeping wasn't that great. The used cup and glass were poorly cleaned everyday with stains still remaining and it was still wet. I suspect it was washed nearby if you understand ((( Even the towels weren't replaced properly even though I kept them on the floor ( very minimal would be replaced ) The con of this room was loud nightclub music at night located right below . Some of the staff was friendly ( ex: Mr. Jamil) and helped me understand and solve any issues. While others were not very friendly and a little rude or appeared so. The breakfast was very basic - scrambled eggs and toast with a variety of raw salad, cheese, jam and cold cuts with instant coffee and hot water in the dispenser. The staff kept asking me everyday as to which room I was staying at every time I went for breakfast for the duration of my stay, which was kind of annoying. There is no elevator but they help with the luggage, but they are not always available for this. My local friend, whom I know for many years was visiting me and I had to give something to them from my luggage (I informed about this to reception earlier and assured me it's not a problem) but when they arrived, they were treated badly and somethings were implied and staff was rude to my friend at first and 20 Manat and their ID wad requested on the spot for them to even enter my room for 5 minutes. My friend got offended and explained it to me later as I had no idea why this was done. I've travelled to other countries but never seen anything like this. The staff later told me it's a security policy but they could have behaved better and not be so rude when explaining. Overall due to its location it saved grace. Hotel : 3/5 Rooms: 3/5 Staff: 3/5 (would have given 2 but some were nice) Breakfast: 2/5 Location: 5/5