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5 star

Arion Hotel Baku
3.6/510 Reviews

Arion Hotel Baku

Baku|1.93km from Heydar Aliyev Centre
Würde nicht mehr in dieses Hotel reisen und ich würde auch das Hotel nicht empfehlen. Positiv: - Kostenloser Pool sowie Fitnessraum/Freizeitraum - Design innen sowie außen gepflegt, allerdings niemals 5 Sterne wert - Lage OK, Supermarkt um die Ecke, Restaurant/Room Service im Haus Negativ: - Begannt schon vor der Anreise. Habe das Hotel direkt auf der Homepage gebucht. Das Hotel was für uns 4 preislich sehr attraktiv. 1 Woche vor Anreise wollte ich mit dem Hotel kurz Rücksprache halten, ob mit dem Flughafen Transfer alles klar geht. Mir wurde dann kurz und knapp gesagt, ich solle die Buchung stornieren und über die Homepage nochmals buchen. Nachdem ich doch sehr verwundert über die Forderung war, wurde mir erklärt, dass ich bei der ursprünglichen Buchung ”Zahlung bei Buchung” ausgewählt habe und nun ”Zahlung bei Check-in” auswählen solle. Ich habe dann nachgesehen und konnte feststellen, dass natürlich bereits mit ”Zahlung bei Check-in” gebucht wurde, da ich logischerweise ja ansonsten schon etwas bezahlt hätte. In diesen paar Minuten, indem ich meine Buchung prüfte, kam auch schon die Stornierung seitens Hotel rein. Als ich dann die Buchung wie vom Hotel gefordert nochmals tätigen wollte, wurde mir plötzlich der doppelte Preis angezeigt. Ich habe dies sofort reklamiert und nach etwas Nachdruck meinerseits wurde mir dann ein zumindest ähnlicher Preis als ursprünglich vor Monaten gebucht angeboten. Man stelle sich vor, ich melde mich nicht mehr beim Hotel, fliege einfach hin und stehe da und kann doppelt zahlen oder habe kein Zimmer. Ganz klarer Scam-Versuch an Touristen, da an diesem Wochenende der Formel 1 GP in Baku war und klar, das Hotel mehr generieren wollte. Schockierend. - Beim Check-in vor Ort die nächste Hürde: Mir wurde auf Nachfrage bei der Buchung gesagt, es werden 2 gängige Kreditkarten sowie Debitkarten akzeptiert. Am Check-in dann plötzlich die Bitte, in bar zu begleichen. Natürlich hatte niemand soviel Bargeld dabei, weshalb wird einen Geldautomaten aufgesucht haben. Dieser allerdings konnte nicht genug Geld auswerfen, weshalb wir uns entschlossen haben, mit dem Hotel in dieser Sache nochmals zu sprechen, da uns eine Kreditkartenzahlung (wie in nahezu jedem Hotel weltweit) versichert wurde. Nach ein paar mal Bitten und einem Gespräch mit dem sogenannten ”Night-Manager” funktionierte die Kreditkarte doch plötzlich und war gar kein Problem mehr. Zuerst hies es, es wäre ein Systemfehler, dann meinte er, er wollte uns ja nur Fragen ob es möglich wäre in bar zu bezahlen, es wäre ihnen lieber aber kein Muss. Sehr komisch.... - Kontaktmöglichkeiten im Voraus mangelhaft. Mehrere Telefonnummer im Netz, auch Mailadressen gibt es einige. Sehr spannend. - Für den einen positv, für den einen negativ: Das Hotel ist voll von Escort-Damen. Im Nebenzimmer war die Geräuschkulisse entsprechend. Uns hat es gestört, da es sehr unprofessionell wirkt und auch Kinder vor Ort waren. - Zimmer hellhörig, da direkt zur großen Lobby ausgerichtet.

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Business travel

Baku Marriott Hotel Boulevard
4.5/552 Reviews

Baku Marriott Hotel Boulevard

Baku White City Baku|2.69km from Heydar Aliyev Centre
We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

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Top rated hotels in Baku

Searching for hotels near Heydar Aliyev Centre? Compare room rates and reviews to find your ideal stay.
Smith Hotel
4.3/510 Reviews
Clean and comfortable rooms, convenient location. The staff is very cultured and friendly, the city center is nearby. People from Russia are always welcome. The food is always fresh and very tasty and varied. I advise everyone to this hotel, as well as to visit the city of Baku.
Teatro Boutique Hotel
3.8/51 Reviews
Nothing looks so good on the photo, the room decoration style feels the same as the small hotel in the county. It was clean, but the surrounding feeling was rather deserted, and there was no popularity. The road in front of the hotel was still being repaired. Not taking the subway, they are all taking taxis. When you check in, your passport will be at the front desk and check out will be given.
Tourist Hotel Baku
5/50 Reviews
I was in Tourist Hotel for two nights.It was so amazing for me to stay there. good services, cleanness along with friendly staff especially the lovely internal manager Sarah were remarkable. Best wishes for her and her team.Everything was so perfect.
Days Hotel by Wyndham Baku
4.3/56 Reviews
Baku White City
In general, everything is good: a normal breakfast (yes, there is not enough variety if you stay for a long time, but I didn’t have time to experience it in a week), adequate room, wi-fi, excellent staff and price. The room was a little tired (a couple of stains on the carpet, a scratched cabinet), but everything in the bathroom was new + consumables were regularly updated and the main furniture was in excellent condition. The main disadvantage is the location: the bus stops that go from/to the center are close and run frequently, but to get to the stops you have to make your way through parked cars at services, car dealers and tire shops. As a result, I left for OT in the morning and returned by taxi.
Ibis Baku City
4/546 Reviews
The location of the hotel is good, there is a subway station not far from the hotel. The room facilities are complete, and the bedside jack comes with an adapter, which can be used to charge another mobile phone. This detail is appreciated. The communication at the front desk is barrier-free, and the breakfast is also very good. I will recommend friends to stay here.
The Ritz-Carlton, Baku
4.6/550 Reviews
Nasimi
Disappointed in all honesty. The room itself was as expected, nice design and very spacious. Housecleaning was below par as there was still rubbish on the floor after I had returned in the evening, 2 nights in a row. Had to wait a few minutes for the shower to get warm. No toothbrushes in the bathroom. Miscommunication between staff about payment which resulted in a very unnecessary late night phone call from the front desk. Further miscommunication about parcel delivery. One day it was brought straight to the room, the next day it was against hotel policy. Asked for help with luggage for check out, never came. Very far from the ritz experience.

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