Hotels Near Aqua Park - Kempinski Hotel Baku in Baku

I stayed in the hotel for a week after the surgery. It was the best experience I had and I never regretted I’ve chosen this boutique hotel. It is located at the top part of the city and has amazing panoramic view of Baku. Arshad and other team members were very attentive and caring, ensuring my post surgery recovery was smooth and comfortable. The place though is amazing for romantic getaways. The rooms are very clean, comfortable beds, warm floors in the bathrooms

It was a wonderful 12 days for our family in Baku and at the Shirvanshah Hotel. And the hotel staff - at every level (from the concierge who greeted us with a smile every day, to the receptionists who made sure the room was cleaned, especially the nice receptionist who advised us where best to buy Azerbaijani souvenirs, to the anonymous cleaning ladies) - kept up this impression. In solving a certain problem, we could count on the help of the hotel manager - Mr Emil. On top of all this, the smug service of the restaurant waiters. We would especially like to thank Mr Elvin, who took care of the guests every day at breakfast. He discreetly, tactfully watched over every hotel guest. And above all, we thank Mr Yusif. It was because of him that we would come to the hotel restaurant for evening dinner. We met many waiters, but Mr Yusif's level of service to guests is the highest of the highest. A class of its own. We were and are very impressed.

The Boutique hotel Baku is very close to the bustling Nizami street while being situated in a quiet lane, so that you are away from the noise yet close to the city centre. The master suite was spacious for the three of us and all the amenities were provided. The elevator was a welcome relief compared to a lot of other hotels in Baku. The breakfast buffet was excellent The staff were efficient and did a great job. Highly recommend this hotel The extra bed in the room needs to be of better quality. Hope the management works on this suggestion

The service was not the best when we arrived. The receptionists took their time to assist us and when we finally were given keys, they just pointed to the lift and left us. The hotel room was quite outdated with a broken leaky fridge and a bulky TV. However, the balcony was quite nice and the view was amazing. The food was really good and it was plentiful.

Facilities: Generally speaking, it is useless. Breakfast starts at 8 o'clock. The variety of food is a bit poor. The most delicious ones are biscuits. Health: Not bad, very clean Environment: Not in the downtown area, but it’s more convenient to take a taxi Service: The overall service level in Azerbaijan is very average. If you don’t have expectations, you won’t be disappointed😞 It is worth mentioning that the hotel did not know that the rights were exchanged for early check-in and breakfast. You can do this after communicating with customer service later.

Please read carefully. I stayed this hotel for 4 nights, first impression was good. Room was clean and big. Brakefast also quite good. I enjoyed my stay 2 nights but after that my trip has been collapsed. I was trapped by hotel staff. I wanted to change my currency that i had US dollars that time. And outside there is no restaurant and other facility so i have decided to change my currency from hotel as hotel staff suggested me but i got high rate on exchage money. That was no problem because I needed money. Reception area people saw how much money i have and after that they made plan to trap me. One guy came to me and his name is Ibrahim. Working as a front desk manager. He said, if you want tour guide then i can be yours. I really wanted to local person for my travel in baku because hotel is far from the majot activity. At night 9 o’clock when he finished his shift, he took me to nizam street at one nightclub. We had 2 beer and 3 glass of whisky for the 3 girls, girls was setting on our table. We enjoyed that 1 hr. Then bill came and i was shocked. Bill amount was 370 manat. That was horrible. It’s around 220 US dollar. I went to bill counter area and asked about bill. They started to argue with me. I said i ordered only 2 beer and 3 whisky glass means bill around 30 manat as menu card shown. After 2 boxers came to club and they started to argue with me and forcefully tried to tell me pay thr bill. I was scared so i paid 200 US dollar. After i came to out with hotel staff ( Ibrahim ) girl came to me and said , you have paid huge amount and its included with my charge, just go to your hotel room and i will stay till morning. I said , okay. I took her with me outside the hotel area. We were 4 people time time. I , ibrahim , that nightclub girl and taxi driver. Driver asked me 50 manat from nightclub to my hotel. Usually its takes only 3 manat. Hotel receptionist said , its not taxi , its a club car. I said okay and i paid 50 manat also. But after that i realised that i was trapped. I told that girl please go back i really don’t want to go with you in my room. As you asked 30 manat that money i am giving you but please go. But she never go, she started argue and said , i will not go otherwise i will call the police and yes my security guard means that taxi driver will stay here till im in your room. I was collapsed. Hotel receptionist doesn’t say anything. He just stand like a statue.I said to her, okay sleep in to my room and i will spend my time on reception area but for that she is not ready. She always telling me i will call the police. I said okay lets go and i took her into my room. When she arrived in my room she asked 200 dollar. Omg i was trapped. She said , police will come soon if you not ready to give. I was finished. I gave her 200 dollar but she want more and more. I said , I don’t have money now. She took my power charger also. After many fail attempt i request her please go. Then she went. I lost my 400 dollar and 50 manat.

Newly opened, there is nothing you need in the room.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr