Guest User
June 8, 2022
The treatment we received and how it felt being at this hotel was just bizarre. It’s hard to explain. It’s such a beautiful hotel, but we felt very ‘out of place’, like we were unwelcome guests crashing someone’s wedding. As it turns out, this hotel has an attached wedding facility (which has it’s own separate pool, banquet hall and private beach area), as well as a ‘beach club’ for public/paid day use. So the hotel has a constant stream of people coming to the beach club from outside the hotel, or people who rent out the restaurant for parties. This hotel seems like it’s more of an ‘events centre’ for locals, where groups rent out the space for weddings and special dinners, and for ‘beach day use’, than it is a proper hotel meant to cater to their guests. I think the former is their main revenue stream, as this is where they focus their attention and good manners. Hotel guests come second, or third of forth. The website lists all the languages spoken at this hotel, but only one or two people were able to communicate with us in English. Most of the staff did not speak English and seemed put off or annoyed when we tried to speak broken Italian to communicate with them. The bill we were given at check out was in Italian, so we were not able to verify what was charged to our room. Only after we checked out of the hotel (early in the morning to catch our flight back home) did I notice (through google translate) that we were charged for ‘beach chairs’, “spiaggia noleggio giornaliero”, that we did not use, an additional 70 euros per day! We were told the pool was free to use, but apparently, we were still charged 70 euros per day. I can only assume this is because we ‘checked out’ the towels by the pool (they ask for your room card to use the towels). When I contacted ********** to help me (through the app chat) they got on the phone with the hotel and tried to talk to them about it, but then they hung up on her! She told me I would have to deal with the hotel myself. I emailed the hotel, and not surprisingly, I have not heard back from them. I’ve never heard of being charged such a ridiculous amount of money to use the hotel pool towels. If you look at the other reviews on this website, you'll see that the hotel only responds to people who have left good comments, not complaints. That is a sign of how they will deal with you if you have any issues there, they will completely ignore you and your concerns. There are two restaurants on site, however, we were not allowed to use the Mamita restaurant (inside). I booked a reservation for the restaurant with someone at the front desk, but I got a call later on to notify me that my reservation was moved to the beach club - again (which is outside), with no explanation. I can’t help but assume it was because we did not speak Italian, as there were other Italian speaking people in the Mamita restaurant as we walked through it to get to the beach club. Instead, we were seated next to a children’s birthd