We traveled in January as a family of 5 (kids were ages 15, 13, 11).
Cesar with the entertainment staff is amazing. He is always looking for ways to make the guest’s experience better. He goes above and beyond to check in and offer help if needed.
All of the other entertainment staff at Krystal are great as well. Rafael was one of our favourites and was excellent with our kids. There are activities at the pool daily for all ages if you are interested. The nightly entertainment was a major bonus, as I heard that it is a newer addition to the resort. It was a perfect way to end our evenings.
The buffet, while smaller than other resorts, always had something to eat to suit everyone’s tastes. The A La Carte restaurants were excellent! The Asian being our favourite. For lunch you need to try the fish tacos, yum! We definitely did not go hungry!
Our rooms were what you would expect. They were nice and clean. The mini fridge had water, beer & pop refilled when needed.
We found the staff across the whole resort were friendly and pleasant to deal with. Probably one of the best staff experiences we’ve had across our many travels.
Overall we have a great time and loved our stay at Krystal Grand.