Hotels near Tunku Abdul Rahman Marine Park in West Coast Division

We stayed here as part of a group tour. The first impressions were great as the staff took our luggage to our accommodation and they gave us a helpful briefing about the island. We were also welcomed with cold towels and a cold drink which was very welcome. The island does get very busy, particularly on weekends with day trippers, but we liked that there was a beach specifically for hotel guests. The hotel also has a pool but we didn’t use this. Our room was really nice with a comfy bed and fluffy pillows and good air con. We had a safe, a fridge and kettle and tea and coffee, and the bathroom was nice and spacious. We also had sofas to sit and relax with a tv. The only point I would make is that there were no shelves to put your clothes on in the rooms but we got creative and took the ironing board out of the cupboard and created our own makeshift shelf. It was so sweet that the staff left us a weather forecast on a card for the next day, and some chocolates in our room. The restaurant on the island was really good with nice breakfast choices and dinner options. Breakfast was included and we thought the food options and drinks were reasonably priced. We were also serenaded by a band who played a few songs for us at dinner which was fun. We loved walking along the pier where you could see baby black tips, puffers, needle fish and shoals of fish - anchovies. There are a lot of sandflies and mosquitoes on the island and in our room we were given a plugged in repellant along with a candle to deter them which the staff lit for us. Even though we wore repellent at night (dusk and dawn), we got so many bites so it is worth covering up at night; especially legs and feet. We also got lots of stings on the snorkelling trip from sea lice, so if you are sensitive to bites and feel allergic, we would recommend that you wear a long wetsuit or lycra pants if you have them. We had a lovely relaxing time here and it was a very enjoyable stay for us.

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.

My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

It was a nice stay, but i wish next time they can provide more iron so that the guest don’t have to go downstairs. for example, maybe you can put the iron section in each floor. cuz imagine you are in floor two, you have to go downstairs just to iron the clothes. tiringgggg … btw overall ill give 3.5

I have stayed at this hotel for many times & will always come back. • The staff at this hotel were so friendly and helpful. They made my stay so comfortable. The rooms were spacious, clean and well-maintained. The location was perfect - close to the city centre, airport & you will enjoy the best sunset ever at Tanjung Are beach! The staff would also give you a free transfer to the airport for your early morning flights, fantastic you guys! You could find a lot of hawker stores at the beach area so dinner is easily sorted. “The breakfast was always great, simple but nice.

We spent 3 nights at Gaya Island Resort and had a great time, I thought I would write a review because there are a few things worth considering before you go. Firstly, the place itself is amazing, the staff are super friendly and caring - probably the most professional I have ever experienced in my many years of travelling. So all in all it was a wonderful stay. The things worth noting are as follows: 1. The sunbeds, I think may have mentioned it and it's worth mentioning again - there are nowhere near enough. When you pay and arm and a leg to stay at a beautiful resort it is annoying that they haven't found a way to add more sunbeds. People get there early, throw on their towels and stay or disappear and the seat is gone for the day. This is a solvable issue and the resort should so something about it. 2. Check in is after 3 - could be later - and it's not flexible, so if you are arriving earlier be prepared to sit around waiting for your room. It would be nice if they could flex a little as waiting hours for a room without your bags is not a joy, but it is what it is. 3. Eating - you are on the resort, so you are eating in one of their restaurants - no other options available. There are a few restaurants so not really a problem (we did the hot pot restaurant and it was great), but good to be aware. By far the most expensive places we ate in Malaysia, but I guess given the quality of the resort it wasn't a surprise and the main restaurant is reasonable enough. 4. Activities - my wife and daughter did the cooking class and loved it, we did the night walk - which was fun and me and my son did the coral garden. The Coral garden was fun and I was lucky to see a big old shark. However there is a large amount of plastic floating on the surface of the water that is quite concerning and makes the whole place not feel so clean. The corals and fish look healthy so may be fine, but be prepared to swim through bottles and crisp bags to see the fish. The local resorts and local authorities should really work together to resolve and you pay the tourist tax, so not sure where that's going, but not to plastic clearance by the look of it. Hope that's helpful. all in all, it's a beautiful place to stay, could just do with a tweak here and there to make it even better

Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!

The hotel is located right in the middle of the busy area in the city centre. Everything is close by. It is also located by seaside area with full of tourist spot. The room is very clean. The staff are all friendly and the food is so good. I enjoyed my stay in this hotel and I would recommend everyone to try this hotel of you come to Kota Kinabalu.

I stayed at pan borneo from the 7th till the 11th to attend a wedding having occupied the executive suite and the adjoining room for my 3 kids. The rooms were nice and the staff friendly and helpful. However i am disappointed with the house keeping facilities. I say this because although the sheets are made up daily the rooms are never vacuumed and the toiletries replenished. I remember the biscuit crumps remaining on the carpets as it was on returning to the rooms on many occasions. As the carpets are not vacuumed and as carpets are known to collect dust in our tropical weather my daughter fell sick on our return to Kuala Lumpur. The hotel is packed by tourists from china and korea and this probably is the reason why the house keeping staff are always in a hurry. On one occasion my rooms were never cleaned right till the evening.

The hotel room which I stayed was very confortable, with wide space, big bed, clean bedsheets and near to eating places and also near to the airport. Initially I was afraid the noise from the airplanes may disturb my sleep as my room was facing on the left side of the building, but to my surprise I did not hear planes flying so I was happy that I didn't experience any noise to disturb my tranquility. The only con is there is no restaurant in the hotel so my breakfast came as a bento like box takeaway. No coffee also, the coffee is available in the room but is chargeable. Only the tea bags are free. The parking is multi-storeyed and managed electronically. You put your car into the car lift and it is then parked automatically one car at a time. To retrieve your car, you need to scan your hotel card for it to be brought down via the car lift again. It may be time consuming if you are in a hurry and there are a few people in the queue before you.