Guest User
March 11, 2025
The way this hotel is depicted as newly refurbed ( described as a new build in the TUI brochure) with the enhanced brochure photos on the trip advisor web page and TUI alike, is a complete false hood, in reality the complex is a run down 1 star establishment at best, which currently is sitting in the middle of a building site, the complex is dirty with a cramped pool area, maximum of 6 sun beds which 4 of them are in darkness by lunch. The staff are untrained and do not know how to present breakfast or lay a table, there is no menu on display, this is down to poor management. All in all a terrible experience culminating in the theft of £280 from my room safe, which in part we carry some blame as my wife wrote the pass key down on a card and unfortunately left it in the room bedside draw, even so you do not expect the staff to take your valuables from your room, strangely not all of the cash was taken £280 out of £720. I reported the theft to the hotel manager who offered no assistance whatsoever simply directed me to the police station 6km away. The Goan police were empathetic and noted the fine detail , they took a written statement from me, however there was no contact from them after the visit to the police station. In the 11 nights we stayed at the hotel we never seen the TUI rep, briefly spoke to him on the phone following the theft, his attitude was claim it on insurance, as we all know it does not work like that. Not sure whom is writing all these 5 star reviews but they have a very vivid imagination.