Lvcongpo Holiday Hotel

The ski resort is convenient for skiing, the accommodation conditions are average, it's very B&B, the breakfast is average, and I can only make do with it during the Spring Festival holiday.

The overall facilities are okay, especially the temperature inside the hotel and in the room is very comfortable in winter, neither cold nor hot nor dry. The room is clean and has no peculiar smell. But what I really want to complain about is the restaurant. The breakfast is extremely simple. When I went to go to the fried noodles after 8 o'clock, the fried sauce was gone, so I just let it go. The milk was mixed with too much water. A large can of millet porridge probably only gave me a spoonful of rice to cook. , there is only one kind of bread, the quality of this kind of breakfast is really not suitable for the room rate of more than 600 yuan. What’s even more frustrating is that when I ordered lunch at noon, I was told that I could only order set meals, but then I was told that I could also order dishes. I asked the waiter what kind of vegetables they had, and they said they had spinach. Then they brought me a plate of cabbage, and they said it was spinach, and they said Maybe I heard it wrong. I didn't apologize at all when I checked out. I called the lobby manager and after a long discussion, I was told that I could refund the money for the cabbage. After waiting for a quarter of an hour, they told me that there was a problem with the POS machine and asked me to wait. It was really disappointing. , said no, and heard a cold voice of embarrassment. This is the first time I have encountered this kind of service awareness in a newly opened scenic hotel. I definitely won't come again if I have other choices.

The hotel's underground garage does not allow guests to park, and only the staff's cars are parked. It is really hard to understand that guests' cars were parked in the open air on a snowy day. When we left the next day, the glass was frozen, and we had to Cleaning the snow from the glass is very troublesome. When I asked the hotel front desk to borrow a pen, I was told that they couldn't give it away and I had to go to the front desk to get it myself! The hotel service that costs more than 700 a night is so inconsiderate!

The hotel claims it is a four-star hotel, but in fact it is selling itself off like a sheep. It's dirty and messy inside, the bathroom is very small and smelly, the room is very small, it's not worth 1,200 yuan at all, it's all to deceive tourists. The supporting ski resort is also very messy, with Alibli's name on it. Ski equipment and shoes are rented and returned in the same place. You have to shout to get things, and they are not rented or separated. It is like a war. The ski resort is very small and very crowded. Easily bruised. In the morning, I asked the cleaning lady to get two bottles of water to drink. She said she couldn't provide it when we checked out today. She asked the front desk and asked us to go to the vending machine to buy it. For a room that costs 1,200 yuan, you can’t even give me a bottle of water, and you haven’t even checked out yet, and you still treat your customers like this. I wish you will go out of business soon, and I hope everyone will not be deceived.

As a Platinum customer of Ctrip for many years, the most expensive snow view room in the entire hotel is the most expensive snow view room in the entire hotel, that is, when the ski resort opened on the first day and there were not many guests, the front desk allocated a side room. There are no guests staying but no priority is assigned to the front room. I don’t understand what marketing strategy this is. Ask the waiter if they can be transferred to the front room. The service attitude is also very indifferent. There are various unprofessional reasons for the poor experience. I will not go there again

這次帶全家入住體驗非常愉快，酒店的各個方面都讓我感到滿意！ 酒店的整體環境非常舒適，房間乾淨整潔，床品柔軟舒適。特別窗外景色非常美，雪景很哇塞。酒店的服務真的無可挑剔！前台工作人員熱情周到，辦理入住和退房都非常高效。 總之，這是一次非常愉快的入住體驗，強烈推薦給其他旅客！下次再來這個城市，我一定會再次選擇這家酒店！