Guest User
January 31, 2023
We booked a 2 night arrangement. When we got to the hotel we asked for an upgrade to the studio Goldblau as they are a good size. We were told they had none available. The guys at the reception desk then told us, there were rooms but due to lack of staff, the rooms were not cleaned. We ended up in a terrible dated room, with mould on bathroom wall, shower curtain was like a net curtain with rings missing , the carpet was filthy. On top of all that the people in the room next door were very noisy. I went downstairs to complain and we were given another room, even worse than the first one. We checked out next day as there was no way we wanted to stay another night. Overall: very dated and dirty hotel, carpets throughout filty, food is care home standard, waiter in restaurant was wearing Adidas jogging trousers. Night porter useless. Sauna area also dated. The only plus was breakfast and leaving this horrible hotel.