Aja Bad Saarow

Before I write a few sentences about the hotel, I would like to mention the incredible service of the receptionist. I travel to many hotels around the world for work, and even in well-known 5-star establishments, I have rarely experienced such motivated and professional hosts as those at the Aja Bad Saarow. A receptionist who not only remembers all of his guests, but also distinguishes himself through his friendliness and natural host-like manner. Every hotel would be licking its fingers for this man 🤣 But the rest of the hotel is also impressive. A beautiful wellness area, solid but clean rooms, and the hotel's location are convincing. Of course, with a delicious buffet and good breakfast, you can always expect a little more, but all in all, you are satisfied as a guest here and would gladly return.

No safe deposit box in the room, but one behind reception directly behind a heavy iron door. This was offered to me. On the second to last day of our trip, when I was about to take something out and had just opened it, the door was pushed open from the outside in. The lockers were right behind this door. My hand landed suddenly in the box of the locker I had already opened and was trapped. The person responsible saw it and rushed past. I almost fainted from the pain and, with the help of a member of staff, managed to get outside and sit down. Once I sat down, I was very angry at such carelessness, because there was another way behind reception when you know the lockers are behind the door. Until then, I didn't know it was the hotel manager. She apparently later ordered the staff to look after me. Which they did. She came herself at some point, then without introducing herself, and said she'd been in a hurry and apologized as she passed. She'd heard me call her Tuschi and that made her angry. The fact that I was barely sane from the pain didn't interest her. Until then I didn't know who she was. Then much later, when she came and sat down next to me and I asked who or what position she held in the hotel, she explained to me that she was the manager. How can you behave like that towards an elderly woman (80) who hurt HER with her carelessness? I felt no empathy from her. She told me that she has known about this problem for a long time and has even informed the management, but that something has to happen before the hotel management gives the okay to a change. Was I the scapegoat? It was the last day of our vacation, and we wanted to enjoy it. The next day we had to go to Berlin and since I couldn't drive, my husband (85) drove to just before the autobahn, from there our daughter picked us up and drove us to Berlin. We received no compensation whatsoever and had to pay in full for the day of my accident, which was due to the manager's negligence. Our suitcases were carried to our car because I asked for it. Nevertheless, I would like to emphasize that the staff is extremely helpful and friendly. They adore the manager; there must be a reason I couldn't figure out, after all, I was just a guest. My husband wrote this review with my permission because I can't yet use my right hand.

Sehr freundliches und hilfsbereites Team in allen Abteilungen des Resorts. Gute Lage, ruhig und nahe am See. Toller Ausgangspunkt für Radtouren. Das Frühstück, Kaffee-Kuchen am Nachmittag und Abendbüffet waren alle sehr abwechslungsreich und schmackhaft. Es fehlt einen Safe und kleiner Kühlschrank im Zimmer, es war aber ok. 12€/Tag für das Parken ist schon teuer. Das Zimmer war gut ausgestattet (etwas gewöhnungsbedürftig die Schiebetür zwischen Bad und Kleiderschrank. Schöne Außenanlage zum entspannen nach dem saunen. Es war sehr schön und gemütlich dort!

Das Personal war uns gegenüber leider nicht sehr gastgeberisch und für Golfer ist das Hotel sehr zu empfehlen. Nicht-Golfer sind auf jeden Fall auf privaten Transport angewiesen, ziemlich weit zum See und noch weiter weg von anderen Örtlichkeiten. Uns war es vorab nicht so bewusst.