Guest User
June 13, 2024
We were guests in the annex, room 509, from March 12th to 17th. We paid a surcharge of 150 euros for the 5 days for this supposedly deluxe double room. The bathroom was definitely not deluxe, measuring around 1.8 x 1.5 meters and with a 50 cm wide sink. There was only hot water on 2 days, on the 3rd day it was only lukewarm and the last two days it was only cold. No response to our complaint. The hotel offers half board plus, dinner consisted of pizza or pasta every day, main courses with meat or fish were charged at an extra 8 or 10 euros. We also reported our complaint to the tour operator in writing, whereupon we received a voucher for 20 euros.
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