Guest User
January 31, 2023
When we checked out, my wife and I pointed out several discrepancies in the bill to the male manager of the hotel, whereupon he began to complain about my wife, even though our comments on the receipts were correct. The hotel tried to charge us for a service that was not provided and only admitted this when we pointed out to him that we would like to see the signed slip that you have to sign after each treatment. Then he said in an extremely rude and insulting manner that he would give us back the money we had overbooked if we were so poor that we had to fight over every single euro and absolutely needed the money (the incorrectly booked treatment cost €58!!!), but that he would not "argue with us" why he was trying to assert a claim for payment that was not given. We also had to pay for the tap water, which according to him should have been free on the first evening. Instead of having an objective discussion, he just showed that the hotel industry urgently needs a fundamental overhaul. Or at least annual etiquette courses or a government emergency number that can be quickly called in the event that hotel managers try to enforce false demands by means of threats.
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