Family-friendly Hotels in Bacolod

I love how clean my room was, I hope for new pillows. They were not fluffy enough. I had a good sleep though. The staff were also pleasant. I love the K9 named wattatops. I also would like to suggest to add fruit looks on your cereal for breakfast and more food choices for buffet.

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................

This has been my go-to hotel since 2013 and I can say that I am always at home every time I check in here. My recent stay was during the holidays from December 29, 2023 to January 4, 2024. What I notice different from the previous stays were the staffs are more proactive and very customer-service oriented and would greet you when they see you at the lobby. These minor touch is very well appreciated by guests. The front desk were very helpful and efficient. The housekeeping were always on their foot everytime I need them. The bellman were also warm everytime they greeted us at the lobby. The hotel room I stayed was great although a bit dated. Aircon was good and powerful. The bathroom was also great, not slippery, no moldy areas. The breakfast buffet is great as well. Staffs at Ripples restaurant were up on their feet and is very efficient in assisting guests. Overall, I had a great stay and would still stay here when I’m in Bacolod.

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

Being located at the heart of City of Smiles is one of its advantage; where church, malls, and other attractions are just steps away it's really undeniable that GT Hotel is one of the best value hotels in the metro. I can say that foods are great, desserts are highly commendable and have reasonable prices. They also have function rooms and very accommodating sales and marketing, food & beverage, housekeeping, and front office staff. On top of that, this hotel has a spacious parking lot where you can really say that they value their guests' security and safety because they have guards on duty and the area is covered with cctv cameras. Furthermore, hotel room rates truly prove its value. Rooms are clean and well maintained and room attendants are all nice and friendly. Checking in on time has never been an issue because front office staff secures room availability upon guests' arrival and if not available, they make offer that the guest/s can leave their things at the concierge and will be immediately informed if room is already available. May GT Hotel Bacolod continues to deliver good customer service and be more driven to excel in hotel and hospitality industry. This hotel is always ”a home, away from home”. :)

I would not recommend Avenue Suites to anybody I respect. Staff in reception, restaurant as well as housekeeping staff are very friendly, always smiling, but totally useless due to lack in management and supervision. We hung the hotel’s preprinted request to clean our room ASAP outside our room at 7AM, but when returning to the hotel at 1:30PM our request was still hanging at the door with our room not cleaned, depriving us of our afternoon rest. When complaining to the reception we were told they do not start cleaning rooms before 3PM, so what was their preprinted requested for? For our complimentary breakfast we had a choice of a tiny almost invisible one-egg-pancake or a tiny almost invisible one-egg- omelet. No in-room complimentary drinking water, slippers, refrigerator usual in most 3–4-star hotels in the Philippines; they were not even ashamed asking for 50p per person for slippers.

I stay in hotels 200+ nights a year, both for work as a healthcare professional traveling around the U.S. and for leisure in Asia, where I live. In recent memory this is the ABSOLUTE WORST hotel that I have stayed in. Saying it is HORRIBLE is not an apt description. Think worse, MUCH WORSE. Staff were rude, insolent, indifferent and were the least representative of ”hospitality” that you could imagine. My wife and I were traveling separately because I was flying back home from the U.S. and she was coming from up island. We normally stay in a much better hotel each time I get back from an overseas contract, but our usual hotel was booked out. The hotel looked ”okay” on the website. Not in real life. Despite numerous emails and texts, one that very morning, about my wife arriving ahead of me and occupying the room the front desk staff made her sit in the lobby for 2+ hours because the room was ”Not ready”. The only thing that would have made this room ready was a wrecking ball. This hotel has set a new sub-standard of excellence. If you lowered the bar any further a snake couldn't slither under it. Grime, filth, rust, the bathroom vent fan hanging out of the ceiling, the room ”safe”, a shoebox sized box, didn't work, but no worries, it had been ripped from the wall previously, so you could just carry it with you under one arm. Just getting into the room was an adventure as the entry tile was buckled so that you couldn't open the entry door completely. You couldn't open the adjacent closet door either, but that really didn't matter since this hotel does not provide hangers. Really. No hangers. The pool, viewed from our room, might have been inviting to cool off, if it hadn't been for the lovely ”Frog Pond Green” hue of the water. We asked for extra towels and an extra pillow. Those come at a cost. The next day housekeeping took the clean (extra) towels out of the room, but left the dirty ones on the floor. Then the front desk called and said that we needed to pay the ”daily rental” for the extra pillow. Otherwise they would be sending someone up to collect it. After the 2nd night we'd had enough. Really, we would have shifted sooner but I was jet lagged from 30 hours of transit from the U.S. back home and, really, could it get any worse? Well, yes. Day 2 I awoke to find a construction worker on the access balcony outside our room's window. At 0605 hours. Peering in. Silly me. We were on the 4th floor, why did I need to worry about drawing the drapes. He smiled and waved. This would be a great place to stash your hated mother-in-law, worst enemy or evil boss. The staff seem to be taking their hospitality cues from binge-watching the PURGE movie series. The ONLY redeeming factor is the SM Mall located about 0.3 km away. So, you can always look forward to shopping. Like I said, the WORST hotel experience in memory. We fled. There are a few decent hotels in Bacolod. This is NOT one of them. Stay clear and far awa