El Búho Lagoon Bacalar

The place is comfortable and clean, friendly people but the restaurant and drinks close at 8 and they don't let you order in the bungalows. From there the stay becomes a joke. We ran out of water to bathe and had to go down to the general showers. Nice but for the price it is not what is expected. El lugar cómodo y limpio, gente amable pero cierran a las 8 restaurante y bebidas y no te dejan pedir en los bungalows. Ya desde ahí pierde chiste la estancia. Nos quedamos sin agua para bañar y tuvimos que bajar a las regaderas generales. Bonito pero para el precio no es lo que se espera.

We had a really good time staying 3 days at El Búho Lagoon. The people working here are super nice and the welcoming was great. They answered us when we had questions, they care. The location is good and we could visit bacalar and the surroundings from here. We also got to do a 1h kayak trip on the lagoon, really beautiful. We recommend! Dimitri and Laurine

We got the Amarillo room for sea view. All the rooms with colour names have a sea view Amarillo and azul are on the ground floor so have little privacy unless the curtain is closed. The facilities are tired to put it polightly- everything was torn or stained. Decor in our room was “live laugh love” meets knock off lisa Frank Our headboard was broken, the bed was two beds pushed together and not level so every time you turned or moved the bed rocked and made a loud ish sound on the floor tiles all night. Only lighting was one stark white light in ceiling which felt “institutional” No where to unpack clothes to or hang anything Bathroom faucet was encrusted with years of not cleaning. Entry has a gadget that works with keycard and electricity only works with card in room plus to exit you have to wave your hand- we felt one power failure from being trapped so we never really completely closed the door. The stairs in and out of the water to the doc thing were covered in algae and missing handrails and unlike other places in Bacalar no rope wrapping the steps to provide a safer entry or exit. You are right on the water but so is almost everywhere The centre of town is not really close enough to walk unless you want a 30-45 min walk- at which point again I suggest goi g to somewhere else and just try a day pass if you like the look of their sun beds because that’s really all the lagoon club gives you I tripped on the restaurant Dec several times and every table wobbles so much the coffee would spill everywhere. There are things in the viscinity to try but it’s all for a big extra fee the kayaks did have a backrest which was nice but for 500mx a day I want a real life (not some torn foam with a strap) vest and a closed kayak. On entry they took my drivers licence to keep in case I - I don’t know wrecked the place more? Maybe stole a towel. It was cheap ethos for such an expensive place. On booking they ignored all my emails and messages through booking- but managed to send me plenty. Of everywhere I was on my birthday they were the only people who ignored it. I wasn’t asking for anything but like they couldn’t even bother to remember and say Feliz coumpleanos If you like milk toast techno and staff covered in perfume and sunbathing just pay the day fee and stay somewhere else. The playground is probably good for families I heard babies crying fro The other Room… which is my least fav. The breakfast was some novelty cereal, granola, bread slices and coffee, no tea, no juice I might have rated them a three if they’d had the deceny to remember my birthday when literally everywhere else said happy birthday to me. I know, sounds petty but just gave an air of insincere customer service All in all I choked when booking I’m sure some people will like the environment but I don’t think it’s worth the price tag to stay here at all. If you do book- use booking and pay extra for the free cancellation- there are other places in Bacalar fo

Really nice place to enjoy the Lagoon. Reasonally prices. We paid 300 pesos with 250 pesos to spend on drinks and food (150 pesos for a Margaritha, 80 pesos for Bruscetta as a snack). Nice and fast service. Instagrammable fotospots. Nice area with music to chill and enjoy the day!

Great view and delicious salads and sangria!! Really enjoyed our day here. Lively music and cute swing area. Would visit again, Bacalar is a lovely place to spend a couple of days. Worth waiting to see the sunset while continuing to enjoy the drinks.

Suggested place. Relaxing experience in an amazing place.I spent there the afternoon while I was on vacation. Very welcoming staff, good quality cocktails. Wide range of services. I strongly recommend the visit to this great place. I hope I can come back here in the future.