Top 5-Star Hotels in Bac Ninh

Very good serivces, and the staff is very helpful and friendly

Very nice hotel.They gave me big room very comfortable and location very nice and easy shopping.Their breakfast was very good. I will go again

This resort hotel is about 5-10 minutes drive from the center of Beining. It is convenient to get in and out by taxi. The hotel is located on a hill and can see the scenery of Beining, and the environment and privacy are high. The hotel is composed of several buildings with free electric car transfer. The rooms are also very new and tidy, and the TV has many different international channels, even connected to Netflix, YouTube and so on. The hotel also has many facilities: restaurants, gyms, saunas, swimming pools, tennis courts, high-ball courts, KTV. Breakfast is also very rich, with Western and Vietnamese food. It's perfect for vacations and business meetings.

My family stayed for 2 nights here. Although it is a 5-star hotel, according to what I experienced here, it is not up to that standard. Our room is quite big with 2 single beds. The floor is quite old and dirty carpet. There are still traces of coffee or food that are not cleaned. The shower in the bathroom is old rusty. The worst is the water system. When taking a bath, it is too cold, sometimes it turns to be too hot. The hotel needs improvement. The plus point is that the staff is quite pleasant and enthusiastic.

- Like: looks clean; taking care of hygiene during COVID season by equipping special trash bin; - Don’t like: aircon was very poor in a new hotel; staff feedback is slow (this is the surprise for 20 year experience hotel chain!)

Perfect function, multi-language service staff, clean rooms, but poor sound insulation, wifi is not very stable

From booking to check out the stay at the Viet Long Complex Residence was excellent. Gives you most of the services you expect with a hotel, but provides a kitchen area and that home living feel. The apartment was new, clean and modern, with ample space in both the living area and the bedroom, with a large bathroom (shower only) off the bedroom and a separate shower room off the kitchen area. Great for not just for short stays, as I did, but for longer term rental as well.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

The room is a bit musty! Breakfast is simple. Everything else is fine.

No hot water, Wi-Fi is unstable and disconnects If the counter cannot understand Chinese, they will hang up directly. Poor internal management of the hotel There was a fire that day and I hurriedly escaped. It seems there was no sprinkler equipment. Such a bad experience for the first time