Anonymous User
July 17, 2024
I am very disappointed with the service and facilities of this hotel and strongly recommend not to stay. First of all, the safety measures of the elevator are insufficient and anyone can enter at will, which makes me feel very unsafe. Secondly, the kettle in the room is broken and there is no socket next to it, so it cannot be used. In addition, the quality of the pillow is also very poor, with only one hardness, which makes me feel uncomfortable during sleep. The quality of the sheets and towels is also unsatisfactory, rough to the touch, giving people a cheap feeling. There are also serious problems with the design of the shower room. There are gaps in the curtain, which makes it impossible to have privacy when taking a shower. What's worse, the edges of the shower curtain are sharp and can easily scratch the skin. The stool on the workbench not only has no backrest, but also no cushions or pillows, which will make people feel backache after sitting for a long time. The blanket on the floor is covered with various stains and marks, which looks very dirty. In addition, the hotel also collected a deposit at check-in, which made me feel very unreasonable. If it weren't for the fact that Grand Phoenix Hotel Bac Ninh had no vacancies, I would not have chosen this hotel at all. Finally, I doubt the five-star logo hanging at the door. How can such services and facilities meet the five-star standard? To sum up, my overall impression of this hotel is extremely bad and I strongly recommend that you do not choose to stay here.
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