Best Western Ipswich Hotel and Spa

Avoid. This hotel is terrible. Whilst the staff try their best, the hotel is under renovation. ( March 24h So , there is no bar to enjoy a drink. The room was clean , but the secondary glazing means you struggle to open a window to let clean air in. When you do open it , it’s noisy. They really do need mvhr in there. Then, finally when you get into bed , it was the cheapest mattress I have ever tried to sleep on. I honestly could feel every spring which caused me pain it was so bad. At one point if the night , I considered sleeping in my car. This was room 207 for the hotel staff to verify the poor quality of the mattress. A simple mattress topper would perhaps have made it bearable. I don’t know who owns this hotel , but ignore the Best Western badge ( it’s not worthy of it ) plus ignore the AA 4 stat sign as you walk in. This hotel is clearly owned by someone who is all about saving money and making a profit. I will not stay here again.

What kind of a hotel provides biscuits in the room but not basic bathroom consumables. Several lights in the room blown making it dark and dingy, especially the bathroom which gets no natural light. The double windows which are large enough for half a dozen people to walk through (they really are massive), have no locks on them, as in, the locks have been removed. Having stayed there for work several months ago I mentioned this issue to them (it seems none of the windows lock) and still, several months on, nothing has been done about it. Mediocre customer service, zero social distancing (there was a disco downstairs the night I stayed) with kids and drunk people running around, none of the staff were wearing masks or again practising social distancing. A bit dirty, a bit run down (buckets were out in the lobby/reception when I arrived because the roof was leaking and was when I stayed there previously), crappy staff. I wouldn't stay again.

We booked to stay at this hotel for my father in laws funeral , being 6 months pregnant and with my fiancé and two young children this ‘family room’ looked the ideal location . How wrong we were ! The hotel was old and shabby and nothing like advertised on the website . The room was filthy , floor boards creaked and felt spongy . The shower was not fit for purpose a trickle of water out of a shower head is not acceptable ! Tiles were covered in dust the sink backed up every time it was used and the toilet looked like it hadn’t been cleaned in months . Before we arrived at the hotel I rang ahead to enquire about an iron and was assured we would have one in our room . There wasn’t one . It took three more times in asking for an iron to be bought to our room after advising the receptionist we would be late for the funeral if it was much longer . The receptionist bought it up herself in the end. One of my children and I were bitten in the night too . The cleanliness overall was unsatisfactory when looking out of our window smashed plant pots , debris and litter was all over the flat roof making our view unsightly ! Overall what was already an emotional time was made 100 times worse staying at this hotel .

Value for money. Paid £52 for a saturday night. Its an old building but when your are paying this low fee and getting a big bar area..spa and gym area. Its all round pretty decent to be fair. Breakfast is good as well

We were disturbed by another party trying to enter our room around 9pm because the hotel had assigned the room to two different bookings. Very annoying and not what you expect. Luckily we had put the chain on the door!

The staff were the best thing about the stay - courteous, polite and smiling. Unfortunately, the rest was downhill. The room was old, broken bedside drawers with cardboard attached to cover, chairs soiled and unclean, bath with mouldy / limescale deposits, shower at best was trickle. Not a pleasant experience I am afraid

Unfortunately the excutive room we stayed in had an inadequate mattress. That was simply not up to the quality expected for the room. We spoke to reception they showed us great respect and gave us a genrous saving on the room. It made the uncomfortable stay less of a dissapointment.

We are very happy and my room the staff were fantastic and very friendly the breakfast was amazing and even meal was very tasty and very reasonably priced as well morning chef very friendly he does fantastic and definitely book there again.