Pambos Napa Rocks Hotel - Adults Only

There is a hotel and apartments on the complex the apartments are filthy and unclean the mattress are stained and not clean you have to pay for aircon and it doesnt look like the pictures the staff dont seem to care they say its self catering and leave it.

Please DONT stay here! It’s a hell hole. Doors broken and they won’t fix them. We had clothes, money and phones stolen. They demand a 50’euro deposit on arrival then refuse to refund it because you don’t have the slip. Which they didn’t give us. ASK FOR THE RECEIPT. Toilets and showers don’t work properly, floods the room. Staff are useless and rude and won’t help you. WHY would anyone stay here??

Me and 2 girlfriends after much deliberation because of the reviews stayed at Pambos. Athena was fully booked. On initial arrival we were mildly pleased as the room wasn’t too bad it appears slight modification had been done, however every night we were being bitten to death by what felt like fleas or bed bugs, after 4 nights we weren’t given any clean bedding or towels. There was evidence of what looked to be bed bugs after complaining to the receptionist because we couldnt bare to be bitten anymore, a very rude and smug red head (don’t know her name) practically laughed in our face and said she wouldn’t do anything, saying there was no problem, we proceeded to ***** our beds to discover what looked like human faeces on the mattress cover, disgusted we had slept on it for 4 nights, we persisted and argued back for an hour she finally agreed to contact the manger. After an hour we returned to reception for an answer the manger had said we could have a new room, checked the beds and they appeared much cleaner, 1st night no bites although there was loads of ants around the fridge and the tap for the shower was broken. The aircon is €10 a day, which u can’t survive without because the rooms are sweltering. We asked for clean towels the next day but we’re refused because we got them with the new room the day before, the showers in both rooms were freezing cold, we’ve stayed at party hotels before it’s not like we expected 5* service but general hygiene and hospitality should be basic requirements in any hotel. Clearly those rules don’t apply here. So Basically don’t stay here. It’s a sh*t hole. The hotels not a vibe, any parties that do go on here u have to pay for anyway. Green bungalows opposite seems much more lively and nicer. We did meet the manager on arrival after we got here at 7am and wanted early check in which was €30 she did seem nice enough however we never seen her again. This hotel should be condemned it’s that bad, we’ve stayed at BH in Magaluf and Ibiza rocks hotel as-well and they’re basically 5* compared to Pambos.