Rio Gardens Aparthotel

I stayed here with my friend and it was a nice hotel close to everything. Janette who worked there was so nice an amazing woman who helped us with everything. Unfortunately there was one blond woman in the staff that dragged down the staying. We had check out 11.00 and were in our room cleaning up the last things when she banged on the door 10.40 and said that we had to leave now and check out fast.

Today, May 27, l left the hotel where I spent a week. The hotel left a good impression, corresponds to the description specified in the advertisement. Clean and comfortable rooms, convenient location close to the beach and shops. The hotel staff is attentive. Special thanks to the receptionist Janet for her friendly attitude and positivity, unlike the second woman working at the reception (I don’t know her name as she was always unfriendly) I recommend this hotel for budget clients

Amazing help, easy check in and would happily come again. Staff were very welcoming and happy to upgrade our room when requested. Would reccomend this hotel to any friends and family and would definitely stay here again in the future. Olga especially helpful. Thank you !

Good place to go if you’re a young group of friends, wouldn’t recommend to family’s or older couples who want a quiet night . There was 6 of us girls and we had no issues with the place, did what we needed which was a place to stay 5 min walk to the ***** , 10-15 to the nearest beach lots of food places around and other things to do. We arrived late so had self check in which was easy everything communicated by the hotel and let us leave our bags there the day we checked out. We had already read online that you have to pay for more toilet roll so just brought extra in our suitcases, we were only there 3 nights so no having room service wasn’t an issue. Full of teenagers like us being loud so would steer clear if you want peace and quiet.

Once these people have your money they couldn't care less about you . We have fundamental issues with our room . The reception staff are rarely there ..when they are on site they are rude and refuse to deal with broken essential amienities. We tried contacting the parent company who are avoiding our concerns and there is no phone contact number to help . We feel extremely let down by the lack of consideration here . Visit at your own caution ...would definitely not recommend

The rooms were very good, comfy and very clean. Everything was very pleasing we were a big group of people, and we faced no difficulties in communication. We also had a great host Mr. Ivanos that made sure that we had our best time while staying in Napa. Best place to go, dont hesitate to book. Very good and honest people managing the place. Thanks ivanos again🙏

The plug sockets don’t work. No one cleaned our room for over a week. We had to constantly keep asking for toilet roll and fresh towels. So so incredibly noisy it’s actually unbelievable. You just have to experience it to understand. Our shower door was broken so couldn’t close properly and the water would come out. The decoration in the room literally felt like it was a mental asylum. No staff after 5:30 so it feels like a free for all. Everyone in the pool screaming at all hours of the night. We complained and asked to move rooms as we were right next to the pool and we’re told no and to ring a security number as no one was meant to be in the pool at this time. We did ring the number and was told no one was available to be called out to the apartments. Worst place ever. Positive is that it is very close to the *****, like a 5 minute walk.

This could have been a 2 except for one person - Bill. The man is brand new there and tried his best to resolve my issues. The low rating had nothing to do with his level of service. The low rating comes from a horrible toilet area, quality of linens etc, and lack of common sense items, such as paper towels,etc. I went two days with cold water for a shower and then two with warm. Cyprus uses solar powered water heating, which doesn’t work the same way as US for most part. Beautiful part of the world though. There was also no room assigned to me when we arrived (my son and I), after a number of emails/texts regarding my accommodations.

Worst holiday ever. When we turned up, the room hadn't been cleaned and had to wait 4 hours for them to clean it. Staff were rude and ignorant - Didn't listen to us when we said there was bugs in our room 24/7 and stains on the sheets. Rooms were cleaned once in the week we stayed and they came in at 8am. Pool could fit about 3 people in and most the time we had to sunbathe on the floor with our towels. Only good thing was how close it was to the clubs. Do not recommend.