Guest User
June 13, 2024
Our recent 9-day stay at this hotel was quite disappointing, despite some positive aspects. Here's a detailed review of our experience: Food and Dining The food provided was acceptable, with plenty of options available. However, it wasn't extraordinary—just average. The variety was sufficient, but the quality left much to be desired. Reception and Staff The reception staff were mostly rude and unhelpful. Not all of them spoke English, which led to significant communication barriers. Despite having booked two separate rooms, we were given an apartment with two rooms and one bathroom. This was highly inconvenient as we were traveling with a nanny and a baby, making it impossible for us to use the single apartment efficiently. The receptionist insisted that two rooms with private bathrooms were equivalent to one apartment with one bathroom, which is absurd. We were essentially forced to accept the apartment or leave the hotel. Although there were rooms available, they were being reserved for older guests, not for families with small children who had traveled over 5 hours. Cleanliness and Housekeeping The room cleaning service was subpar. Rooms were not cleaned daily, and we had to constantly request cleaning services. To make matters worse, items were stolen from our room, and the staff did not take responsibility for this. Our friends who stayed at the same hotel had similar issues, having to beg for their rooms to be cleaned and towels to be changed. Beach and Facilities The beach near the hotel was nice in the morning but became dirty with garbage in the afternoon. This significantly detracted from the experience. Pros Proximity to Nissi Beach Cons Dirty beach and sea Unfriendly and unhelpful staff Rooms not cleaned regularly Stolen items with no accountability from the staff In conclusion, despite the hotel's multiple facilities and proximity to Nissi Beach, I cannot recommend this hotel. The unfriendly staff, poor cleanliness, and the issue of stolen items overshadowed any positive aspects of our stay.