New Famagusta Hotel & Suites

The accommodation provides a prime location near the beach and city center, with well-maintained facilities, friendly staff, and comfortable, clean rooms. Guests appreciate the complimentary delicious breakfast and cleanliness.

Drove up from our main hotel in Paphos to spend a couple of days & a night in Ayia Napa. Unfortunately we planned and pre-booked visit while in UK for what ended to be hottest day in years. We spent the afternoon at Nissi beach & returned to this hotel to get ready to go out for something to eat & a lovely evening. I got into a much needed shower. Water was ok few mins then warm water went to very hot & cold went to boiling! Partner went down to reception (I couldn't as covered in soap & shampoo) They were already aware we had no cold water. The Manager shook my partners hand a couple of times, gave his word & said they were working on it and would be fixed within 30 min. 45 min later still only dangerous boiling water. My partner went back down. Receptionist said "The Manager has not kept his word then" & said about another 30 min. My partner had to go and get some large bottles of water to I could rinse off my hair etc. A further 45 min later and still nothing. Partner went down again and was told another 30-45 mins hopefully! By now it was 9.30pm still only boiling water so we had no option but to go out for something to eat without having been able to have a shower. Evening was totally ruined. We spoke to a different Manager the following morning before checking out. Very unhelpful and was either given a lot of false information or she was deliberately lying to us. She said the water was only off for 40 min (must have been over 3 hours), said visitors in the rooms affected were informed (apparently water for the front rooms of the hotel come from the mountains so not all hotel rooms affected!) We were in our room no one knocked or called the telephone in our room then said that everyone was offered a curtesy room to have a shower in. Definitely not. We had to go down 3 times to get updates on when we may have water for a shower and nothing was ever mentioned even though they knew we were waiting for showers to go out. We only wanted to be able get clean and some honesty from Hotel Managers. Managers Customer service 0. Wifi non existent, air con poor and couple of room lights also not working.

I express my gratitude to this hotel for a wonderful stay and the best service, and many thanks for the excellent attitude of the hotel staff, and special thanks to the hotel manager for their hospitality! We will definitely return to this hotel more than once!❤️