Fedrania Gardens Hotel

Guests enjoyed spacious, clean rooms with beautiful pool views and comfortable beds. The location is tranquil and close to amenities. However, limited breakfast options and slow service were noted as drawbacks.

This hotel is an absolute joke never ever stay here we got one room cleaning in 6 days the room got cleaned 5 days in and we had to pay 50 euro fine because of how “dirty” it was the receptionist from hell whom i will add a picture of below has the worst attitude in the world and is the reason i had to pay 325 for an emergency passport as she put my passport under a different room and wouldn’t check when i asked explicitly every day to end the rooms are terrible staff are absolutely shocking and would never ever stay here again

The holiday was a friend holiday and was booked through LoveHolidays, how the hotel was perceived was not what was experienced. The rooms listed were of an updated nature with colourful lighting and a modern feel a reason of which why we booked the hotel, this was the complete opposite to what we were given. We had three rooms, split between seven people. All rooms were dark with the lighting being subpar, two of the three rooms had a rancid smell, one of the rooms would make people feel incredibly ill if they had stayed in that room - it was found to be the mattress that was the caused of the smell, suspected bodily fluids allowed to sit - a smell described as a pair of used football boots. On top of that the room in question - the air conditioning did not function - with all rooms there were no shower heads - only hand held, there were holes in doors, foot marks on walls, the wardrobes had no shelves, fuse boxes uncovered and making a distinct buzzing noise, destroyed furniture on the balcony and inside - broken tables, and chairs, the bedding was also dirty with hair and what appeared to be blood present, the curtains were also either hanging off their hooks or again not present, and there was no storage for clothing (drawers). This was all discussed with the reception staff but little to no help was provided, they just deflected. They did eventually fix the air conditioning but it took us three attempts just to obtain the remote from them. We subsequently lodged a formal complaint to LoveHolidays, who of which contacted the supplier company to liaise with the hotel, they tried to ring the hotel three times and were ignored, this is also due to the fact staff didn’t work on the desk, they were either asleep outside, outside, or walking elsewhere. LoveHolidays have advised us that the hotel is under investigation due to our complaint. Cleaning of the rooms we were advised would be on the third day of our visit, this didn’t happen until the last day of our holiday which was rather pointless to say the least and the cleaning team just entered the room without prior knocking, and whilst many were asleep brining a concern for the security of our room and the hotel itself, a note on security, the hotel is very accessible by the public. My friends in the room with the broken aircon, did have to upgrade due the fact the room was not inhabitable due the above. The upgrade did impose an additional cost also. The upgraded room was the ones listed, which should’ve been allocated to us at the start. The facilities such as pools were suitable, however lacked cooling so were incredibly warm during peak heat times during the day. An issue with facilities/services was the severe lack of WiFi in any of the rooms which means you have to use your own mobile data, a major flaw for any hotel. The hotel had its own small shop, selling crisps, drinks, ice creams etc, but it is advisable to use local supermarkets due to the pricing of near €3 per item (bar dr