MarisMare Apartments

Absolutely nothing bad to say, just came back from a weeks stay with my partner and two children 8&11. What an incredible hotel and team of staff who go above and beyond for you. Lovely clean room overlooking the sea, great food breakfast lunch and dinner. Big shout out to Andreas the pool bar manager had my partner in stitches great guy. So much to do around the hotel, everything you need is only a short distance away. We will definitely be back! Thankyou

We stayed here in 2023 october loved it so much we booked again for May 2024 The location is perfect the beach is literally 2 mins from the pool shops bars everything is in walking distance Nissi beach is just to the right of the hill. While we had our first stay in October 2023 my husband said he would like a room With a sea view. So I arranged this with the hotel at quite a cost. I would pay extra for this because I booked it with the hotel after I had booked it with a travel agent. Was told We would be greeted with wine and fresh fruit. We checked in no mention to pay. Got to room. No wine or fruit. Had problems with the tv as the rooms had been updated we had no tv signal. Husband went to reception to report the problem. Again nothing to mention we had to pay for the upgrade. I thought maybe because there was no fruit no wine they wasn’t charging for this as it wasn’t a special room just a ground floor room with a balcony that fits 2 . Enjoyed our holiday, on the last day we went to reception to check out, again nothing mentioned about the need to settle the bill for the room Upgrade. Our coach wasn’t picking us up till later on around 6pm ish. We had to be out of the room before 12. We left our cases in the top lobby. We went for a walk I then had a number call me from a Cyprus number I called it back, it was the tui rep saying we had left without paying the bill. I then went straight back and explained the situation no wine no fruit on arrival was standing with the tui rep and a lady at the desk. The lady was very very rude demanding I pay for the upgrade I explained the hole situation to the tui rep and the lady standing there then she demanded I pay. I questioned why I should have to pay the full amount when I didn’t get what I was told, her reply was if you want fruit go eat some. Pointed to the fruit basket on the side. I couldn’t believe she said this and said I can eat that if I want too, as it’s part of the all inclusive which I have paid for and asked her why she was being so rude??? She then waved the card machine at me asking how I want to pay, I paid for the room, by this point I was upset have never been spoken to like that in any hotel we’ve stayed in I will always recommend hotels and I did this hotel the first time we ever went. And have had many friends stay here after we told them how lovely it was. I wanted to rebooked for this year but after this I wouldn’t come back here after your staff ( maybe manager ) spoke to me like this, the tui rep followed me also to apologise for the way the staff spoke to me

We have just returned from an 11 night stay here 3rd to 14th May and the hotel is excellent as are all the staff. The setting is just beautiful with the white lowrise buildings and blue doors, you truely do feel in another world. Just a stunning hotel ! We had room 2313 overlooking the pool and sea, just beautiful, and a suntrap in the evening. The room was lovely and big , and Dorinda kept our toom spotless everyday and every morning she had a big smile and a warm morning welcome, thank you. The food was delicious, and the snack bar was such a great choice of fresh foods, from fruit to various salads, chips to burgers, and nuggets and fish fingers for the kids . Buffet had themed nights each night and was really good choices. Breakfast was also amazing everyday. We would like to say a huge thank you to a special lady, Olga, who went above and beyond during our stay. We celebrated our 1st wedding anniversary and my 50th birthday during our stay and Olga arranged a gift and wine delivered to our room. Olga also got us booked in to the new Al a Carte Italian on site as a final night surprise, which was a stunning restaurant and food. We can not thank her enough for her hospitality and making us feel special , Olgas warmth , smile and dedication to being so attentive to her guests is a credit, and we thank you from the bottom of our hearts. The hotel, all the staff and hospitality shown was just amazing throughout and we will definitely be back. Thank you Atlantica Callisto, it was an absolute pleasure spending or special holiday with you all. Mr and Mrs Catterall (2313)

To the attention of the General Manager of the Atlantica Callisto**** Hotel Dear Sir, we congratulate you on choosing an exceptional hotel staff, with whom we had the opportunity to meet again after 7 months since our last stay. From the moment we arrived at the Atlantica Callisto**** Hotel, the staff welcomed us with an open and positive approach, specifically Mrs. Tonya Phoka, who, upon our request, assigned us "our" room from our last stay, where we feel at home and a nice welcome attention was waiting for us in the room. We are extremely happy that we met again your attentive reception staff, whom we remembered, the receptionists Mina, Georgia, Alex, Teo, the guest relations manager Olga, from the dining room Georgia, Yiota, Toni, Christos, who carefully supervises everything and everywhere, Eleni, Mr. Panayotis, the young nice Ilyas, the helpful and kind Elena, the friendly Antonis, Andreas, Paraskevi and George from behind the bar and the beach staff gentlemen. Thank you for the great choice of food, we loved everything about this hidden paradise: From the delicious food options to the cozy rooms with amazing views. Thanks to the aforementioned staff, we are living our dream here, during the first week of our vacation and we look forward to the next days with you all. We both have worked in the hotel industry for many years, so we appreciate the high level of the Atlantica Callisto**** staff even more

Weather was beautiful in Ayia Napa during mid august - some days would be 40 degrees. Hotel is right next to the beach- you have to pay extra to use the sunbeds on the beach for a day. Not enough sun beds around the pool - having to wake up at 6/7 every morning to reserve 2 sunbeds next to each other. Around 20- 25 minute walk to the main Ayia Napa ***** and taxis are expensive for the short journey- not ideal if you wanted to party every night. Food isnt the best. Breakfast is the best meal of the day. Lunch is very basic and usually items that dont pair well together. They have a child section which is limited. Dinner was a different country theme every night. Mexican and Italian were the best- the others some nights we would barely eat. Not a good selection of deserts too- very limited. A lot of people we met on the trip ate out at least once a day. With that being said, it is worth paying the all inclusive price just for the drinks. They have 3 bars- poolside, restaurant and indoor. The hotel has a shop next to it which is greatly priced for inflatables and snacks. Sun screen is expensive in every shop- around 18 euro for a decent factor 50. Room was massive, a large living area, big bedroom. Bathroom could do with a bit of TLC. Balcony was massive too and has seats- unfortunately ours was blocked from the sun so we didn't spend as much time on this as we would've liked. Rooms are well secured. Not a good "kitchen" area if you took food back to the room- ants were common in ours daily and the cleaners didnt seem to address this issue. In terms of entertainment, for young children the kids nightly entertainment looked great. The adults however is shocking, to the point it makes you laugh. If you speak English, the day time staff don't speak English well, making it harder naturally to join in with entertainment. I met an old lady who hurt her hand in the elevator. She had massive bruising and the lift doors shut suddenly. The reception team handled this very poorly, with no apology and an ice pack which would melt almost immediately and they would complain when you asked for a new one. If you do reserve towels on sunbeds overnight, staff remove your towels. Again, someone i met had this happen and they said they didnt take her towel and they havent saved it for her, despite them saying you will get it back. Towels are handed out daily which is good. There is plenty to do around the area, rather in walking distance or a short taxi. About ten minute walk away on the beach there is plenty of water sports to do with very good prices. The beach is absolutely beautiful. They have an underwater museum and rafts in the middle of the ocean which you can jump off. Me and my brother went out almost every night and watched the football in the local pubs rather than the entertainment at the hotel. It is also close to the theme park nearby, which is a really good laugh at night. I would say the hotel is more suited to young adults, who want a bit of both- go

Okay, so there are some positives to this hotel. I will start with the back story, we went in August which was so so busy and this didn’t help the situation. When we arrived and went to check in we were told they had overbooked and they were putting us in their sister hotel. I explained this is absolutely not what we wanted, we wanted this hotel, we wanted to be beach front. They assured me it was the same and that there was NO way we could stay at castillo as they had no room. To be honest the didn’t care at all, they had no empathy for the situation. Rude and unhelpful. We went to atlantica pathena and HATED it and it took so many phone calls to easyJet and visits to reception and calling castillo reception and speaking to their manager who is incredibly RUDE and they finally moved us back after 24 hours. So onto this actual hotel; apartments are okay, basic but comfortable. However the cleaners are awful and it just got progressively more dirty and they just did a basic clean no getting into corners or proper sweeping etc. The overcrowding at the pool isn’t very nice, the sunbeds are 3 lines deep and there is just no room. There isn’t enough space for the capacity of the hotel. The pool is okay, a little grimey. The hotel being beach front is wonderful and the beach is great for a dip/snorkel. Food/drinks; the pool bar has great food. Table service you can order off a menu which is such a treat and welcomed bit of shade. Staff there work so hard and are upbeat and polite. This was the most positive part of the holiday for us. Drinks are Meh but aren’t they always at a cheap all inclusive. Now to the main Buffett. My god it’s awful. Now we are seasoned all inclusive buffet goers and not fussy at all. I like to think as long as I can make a nice salad with pots/chips/meat then I am happy and perhaps a bread roll to go with it. Now you could not put together a meal out of the rubbish they serve up at this buffet. No bread at dinner times to make any sandwiches, kids section is the worst I have ever seen. No cold meat selections, the hot meats were random and so tough and chewey. We ate out all but 2 times. It was appalling. Save your money, book somewhere else. I don’t know how they make this place look okay in the pics, it really isn’t. I don’t know how anyone is giving this place a good review. We go on 2 x all inc per year and I wouldn’t go back to this hotel if you paid me. I never want to leave holidays and I am known for extending them. This holiday was the only holiday I actually wanted to go home from. I was so relieved at home time.