Popular Ayer Keroh 4-star Hotels

I spent a night here after my talk in a nearby hospital. It is located at the business area of Ayer Keroh, which on the contrary, is not very busy. As it is one of the tallest building around, finding the hotel is not difficult. As the title suggest, it is a basic no frills hotel. The lobby is small and well lit. The room is clean and functional. It was well worth for the price. The issue is since it is fairly cheap, the hotel seems to be choice of the rowdy Mainland Chinese tourists. The breakfast was where they displayed their disorderliness.

From the sweltering heat of the lobby to sp**** staffing, everything says “we only wish we are a 5-star but...”. Mudzaffar looks like they are a hotel training academy specialising in aiming at generating as many as guest complaints as they can possibly get. What they actually do with the complaints is anyone’s guess: probably classify them under OSA. These are the training areas that we experienced: 1. Air-conditioning in lobby not functioning. Probably for vocational trainees under find the cause. Or for finance officers on how to brutally reduce cost. 2. Inadequate staff to handle concierge. Designed for managers who can see the effects 3. Shops not opened. For time management trainees to see relationship between opening hours and revenue 4. Toilet with no hand drying facilities. For maintenance staff is and why the floor and door knobs are wet 5. Late check in: Staff learning to admit guests strictly at 3pm check in time despite hotel near empty on Sunday at 2:00pm 6. Slip shod construction. Meant for building students to see how to frustrate a 5-star claim 7. Room: 2 pillows for a double bed. Not even one extra in the cupboard. TV no reception until a few hours passed by. Room painted, no wall paper. Shower water pressure low. They give only one key card. All for trainees to evaluate the savings made. 8. Upon reaching the room there were 4 plates left by previous guest by the door. When we came back from dinner at 9pm, they were still there. Called reception and they casually replied “we will send someone to clear them” unperturbed by what happened. That off the cuff reply proves training works at this Academy. In all the Mudzaffar Hotel Training Academy is highly recommended for those who are into the academics. Not for a real hotel guest with out of norm expectations of staying in a hotel for comfort and rest.

This is not my first time staying at Ames Hotel, it's my third time, and it will be the last!! I travel for business almost every week, both within Malaysia and abroad. I have stayed in dozens of hotels, as you can see from my record on the Agoda website, but this has been the worst stay ever!!! I arrived at midnight, and no staff assisted with my luggage. There was a male staff in a black shirt who just walked past me at my car without offering any help, and there was also a pregnant woman (a customer) who just got out of her car to check in, and no one helped her either. The night manager, named FARED, assisted with my check-in. I requested a late check-out at 3 PM because I had an event under my company at the Ames Hotel as well, but the next morning, he informed me that I had to check out at 2 PM. I complied even though I had told Mr. FARED the night before about the late check-out at 3 PM. However, when I was having breakfast at the Merchant Lounge, a manager named JOSEPH told me that I had to check out by 1 PM, even though FARED had confirmed with me the night before that I could check out by 2 PM. I find this completely unacceptable. JOSEPH also mentioned that my room was upgraded for free, even though I paid extra for the suite—it was not free. I found this extremely rude and unprofessional because he did not check my room details before speaking with me. He made it seem like I received a complimentary upgrade and was not entitled to the service I deserved. This is extremely disrespectful, and this is my honest review of Ames Hotel Melaka. Thank you to the lounge staff named DILA for calming my wife and me and providing good hospitality service.

I ve cancelled my booking earlier but got rejected. There are no reason given for the rejection. Old hotel and poorly manage but match the price as it is cheap and breakfast provided is so-so.

The rooms could have been better cleaned and aired to avoid mustiness and dead insects/ droppings. Towels were well worn and thin, shower did not drain well. Security/ access to guest room floors were not controlled by key cards in the lifts.

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