Extended Stay America Select Suites - Cleveland - Avon

Avoid at all costs. This place is just god awful! Where to begin…. I called a day before my arrival to inform them u would be arriving late in the evening and would appreciate someone being there to let me in my room. That hadn’t gone as planned, I was assured someone would be there and I’d have no issue. I stood in a cold hallway for 3 hours waiting for the on site manager to come assist. Bad start. The hotel itself is FILTHY. The room smelled terrible and was left dirty. The floors ruined the bottoms of every pair of socks I had brought with me, literally turned them black. The common areas(literally just hallways and the laundry room) were disgusting, unkept, and again just filthy. 75% of the washers and dryers were non functioning making doing laundry a battle. People live in this hotel full time, for sure. Loud and disrespectful “guests” at all hours with seemingly zero management or staff of any kind really doing anything. I would never stay here ever again and I suggest any and all people looking to save a buck…. It is not worth it here. At all.

I dont need the afternoon/ evening people telling me I can go somewhere else anytime I want. Replace these people with a card-key service kiosk and i'd likely give the place four stars instead of two. Its a shame people take a job that requires a certain level of decorum but want to act shittily towards the customer

The location was great not far from anything. The staff was very pleasant. Only issue I had was the room not being as clean as it should have been. The floor had dust all over it and the bath tub had hair on the wall. Other than that I had a great stay and will book again in the future.