Hotel Exe Reina Isabel

First time to visit Avila from Madrid! Hotel in walking distance, and very close to Avila train station

Very nice small hotel well located and close to the old town city center just walking around 800 meters.

My wife and I stayed at the Exe Reina Isabel for 4 nights last week, as part of a 5-city tour of north-western Spain. The staff were pleasant, courteous and efficient on all occasions. However, we experienced a number of problems with the hotel room itself. Air conditioning was centrally locked to 'heat' automatically, and we began to boil with some rapidity. Alas, the window was also locked, and so a member of staff had to be called to open it. The shower system in the bathroom was somewhat dated,, and the lever/knob which operated it fell off when we tried to use it. A member of staff had to be called to help us (who arrived very promptly). The room plug socket - useful for charging phones etc - also failed to work, so phones were charged in a bathroom socket. The room window, when opened, also provided a less than edifying view made up of backyards and refuse bins. On the positive side, all the breakfasts provided were of very reasonable quality. Choices were quite varied, and the staff were efficient and attentive. There were, probably not enough staff in attendance, however. On the Saturday, staff were seemingly overrun by a large number of visitors, who all descended for breakfasts at the same time, and demolished available food supplies within a few minutes - replenishments and cleaned, empty tables were consequently in short supply. Elsewhere, the attached hotel cafe and bar proved to be good, offering good quality snacks and drinks at a reasonable price. All in all, a mixed stay.

Clean, spacious room with balcony. Good bathroom (cheap, plastic showerhead did rather stand out, however!). Free water. Helpful staff. Discount for members of their loyalty scheme. Very good, full breakfast buffet (cheaper if room booked B&B). Bottle of cava delivered to room for a bargain price. Perfectly located near train station, and with local buses stopping outside.