Guest User
July 1, 2024
Beautiful, poorly managed hotel with a very good location directly opposite the exit from the Pope's Palace. The old rooms and facilities are worth seeing and very stylish, our room had a great view. Our room was one of the nicest we have stayed in in Europe. The service, however, leaves a lot to be desired, especially for the price of the night. We spent two nights here, had to look for employees several times each evening to be able to place our orders in the bar and then had to deal with unfriendly and unmotivated employees. Cocktails were good, food in the bar - again for the price and hotel category - miserable. The rooms and old sofas in the bar are worth a visit, however. The selection at breakfast is just adequate if you can get past the chic presentation of the buffet, and the quality is not remarkable either. The breakfast room, however, is again impressive and atmospheric. The hotel is overrun with tourists from outside the area for the daily afternoon tea, so if you're lucky you can get a table as a hotel guest, but then on both days there was only a limited selection of the cake menu, as everything was already sold out and not just at a late hour. And here too you can wait forever for unfriendly service! The rooms were very well maintained, and the chambermaids were friendly and helpful. We wouldn't recommend staying more than one night here, but it's good for a visit to the Pope's Palace. Make sure you ask for the route map before you arrive, it's very helpful and absolutely necessary for the narrow one-way streets in the old town! But it makes getting there easy.
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