Guest User
June 29, 2024
Can the general manager please call me back? This is ridiculous. I'd much rather have resolved our issue than feel compelled to leave the below review. We couldn't stay due to a room flood and the communication has been impossible. We booked our room in JANUARY for a June stay and they called us the day of our arrival with news that our room had flooded and apparently they couldn't accommodate us in another room. They booked us at another hotel, which was nice of them to do, but required us to move rooms between the first and second night. They specifically said they'd "taken care of" arrangements for us elsewhere, and did not clarify when I specifically texted and thanked them for "covering" the new room that apparently they still expected US to pay for the new accommodations. If we knew we were going to have to pay for any of the cost of this inconvenience and at a hotel that was not as nice and not within walking distance from our, we would have handled things differently. I was particularly disappointed given I am 6 months pregnant and have a 4 year old, making travel difficult as it is -- so the added layers of complication on what was supposed to be a long-planned relaxing beach weekend within walking distance of ours friends' house made this all very disappointing. The hotel should own up to this and reimburse us entirely for all costs associated with the weekend. I've tried numerous times to talk to them about this to no avail. I've literally never written a negative Trip Advisor review before, but I cannot in good faith let others book this hotel without noting how impossible the management is, and, perhaps even more importantly, how you risk your room being cancelled that day.