Shalini Excellency

To start with, i booked for a room which shown with bathtub. On arrival i was denied that facility and had to stay in a room with tiny bathroom. Second, there are stairs with huge gaps and a trouble for any elderly. We had to climb to 2nd floor and it is really painful. Stairs are very badly structured. Third is the service, very less stuff and they are not trained to provide service. I checked out at 9 am and there was no one in the reception to attend. In short, if you want a place to hide and not to relax, you may opt. But, don’t expect anything that a three star hotel suppose to provide. Even the bed covers are not well cleaned.

My stay here was terrible and would not recommend it to anyone. Here are some of the issue we encountered: 1. Unsuitable accommodation: suite room didn't accommodate 4 ppl comfortably. The sofa cum bed was only suitable for 1 person. Room had a musty smell of mildew and windows rattled loudly due to air pressure. There were lock issues in every room. You have to compromise with your sleep for sure. 2. Unhygienic conditions: the pillows were rotten and was covered in black mold. When i pointed this out, they said it was common in rainy days. 3. Poor breakfast quality: it was extremely poor quality and didn't even deserve a single star rating. My father is diabetic and when i requested tea without sugar, they refused. I also asked for breakfast options suitable for an elderly person and was rudely told " jo bhi hai yahi hai(this is all we have. Even when i offered to pay extra, they refused to arrange by saying we can't make a special food for single person. 4. Unqualified staff: they were unqualified and lacked proper training in hospitality. They showed no empathy or professionalism when responding to requests. 5. Unprofessional manager: he was annoyed and showed no courtesy or professionalism when addressing our issues. He even reacted negatively next morning when we requested a change of linen in night. He showed no concern for arranging milk for 2 year old baby by himself, and offered it at extra charge despite baby meals usually being free at any resorts/hotel. Overall the experience was extremely disappointing and i urge potential guests to consider other better options in same cost. Cost is considerably more and not justifiable with its services.

Very nice stay for family. Staff is also very co-operative & overall nice experience with family. Recommended you all to stay with your friends, family etc