Novotel Clermont-Ferrand

Good location and kind attendants

We were shown to our table at 19.10 this evening and still had not been served our main course at 20.50. Decided that we couldn’t waste any more time for them to catch our prawns and left in despair. Staff at the bar and the waiter who showed us to our table were helpful and professional but we lucked out and received very amateurish service.

We always choose Novotel when traveling in France. Lovely welcome after a long drive and as expected a clean and modern room. Good Food and service in the Restaurant. We have found all Novotel pools are freezing but half the fun is watching those who don't know this jump in 😄 Would definitely visit again if our travels take us that way.

The hotel is ok, but I was not happy with the customer service at all. I booked the hotel specifically because it was a Tesla Destination charger location. I called ahead to make sure it was operational 2 months beforehand and informed reception I would need to use a charger on arrival. When we got here we were informed the chargers are at the back of the car park and so we unloaded the car first. Then went back to plug in and the reception had put another customer in it, after telling me it was ok to unload first, I understand they have other customers but come on, that is really bad customer service. I won’t stay again!!!

Good spacious rooms. Stayed 5 nights and plenty of space to put all clothes etc. Used the restaurant and bar every night. Food was very good including breakfasts. I do think the reception set up is bit odd plus couple of reception staff were not very knowledgeable regarding bus system, which caused us some long walks but apart from that great stay.

The hotel is quite decent with swift and efficient check in process. Room was neat and clean and had a good sleep. Restaurant was a disappointment with very few choice for Veg food and tasting ordinary. Breakfast also options were very much limited.