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5 star

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Breakfast

W Austin
4.2/547 Reviews

W Austin

Austin City Center Austin|2.52km from Zilker Metropolitan Park
Let me first start off by saying, “this was the worst experience ever” I am a titanium elite Marriott member so I’ve seen my fair share of Marriotts. But paying $500 a night and the experience I got was less than a motel 6. Checking in was ok. Service was par but I can deal. I needed to access something on my phone. At the check-in counter, complete dead zone. They claimed they upgrade me to a “wonderful room” but on my reservation that was exactly what I booked. There was no upgrade. To ease myself into the trip, I went to the restaurant at the hotel. Not many people there, maybe 3 tables and then myself. I ordered a burger with lettuce and tomato only. I waited 40mins only to receive a burger with every condiment and simply no lettuce or tomato. Moving to the room. I slept ok. The snacks in the mini bar were a great variety. The internet was rather choppy. I wake up the next morning, I wake up to a crew on a crane looking directly into my room. Now, the hotel did email me to say the pool was not open during my visit, but failed to mention they were having work done. So I heard thumps due to work being done, loud music (and not the live music that is of a melodious sound). I called in the morning to say I will be checking out Day 1 of a 4 day trip but simply asked for a late check out - (seeing as though I had the room for 4 days) the agent told me the best she can do was 1PM. Hello, this room is technically unavailable because I would have still been here. It didn’t make any sense. I eventually left at once but this was an overpriced disappointment. I moved to another Marriott location 2 blocks over to finish my trip.

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Top rated hotels in Austin

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Canopy by Hilton Austin Downtown
4.4/5106 Reviews
Austin City Center
This was a first staying at a Canopy by Hilton; what an amazing location! From the minute of walking in the front door, you are met with a ”fresh breath of air” ambiance! The staff, especially Leonard, Heidi, and Jordyn, taking care of every detail of my stay was perfection...great attention to detail, professionalism, and personality!! Every detail from the cleanliness of the room, the bar, and Verbena (the restaurant) was fantastic! You MUST have dinner at Verbana. Highly recommended for a quick weekend stay or a stayation in downtown Austin.

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